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User having problem with thread marking

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  • User having problem with thread marking

    I'm running 3.6.2 and have thread marking set to "Database (automatic forum marking)". It's great. It works fine for me, and for almost everyone else.

    One user is reporting a problem though:

    "I USED to be able to read a message and it would automatically show up as having been read(text would change from bold to normal), Now it does change but next time I log on it changes back to bold type even if nobody else has posted - most annoying!!!"

    I'm guessing it's a cache problem, but can anyone help me to give this user a more helpful response than "Sorry, it's all OK at our end!"?

    Thanks!

  • #2
    That should not be unless his login is changing between the two visits.

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    • #3
      I know it shouldn't do that

      Can you explain more about what you mean by "unless his login is changing"? Changing in what way?

      Thanks

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      • #4
        For example... if he is reading threads as a guest. Then he comes back later and logs in. Or if he is otherwise being logged out while reading threads... like if his session expires and he doesn't have the Remember Me option checked.

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