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Problems with Custom Avatars

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  • Problems with Custom Avatars

    Since going gold, we've had some custom avatars that seem to be missing. But more importantly, we are not able to change our avatars (all members including mods and admin). When we try, we get "unable to save image."

    When we upgraded, we didn't do any real changes with the avatar parameters (100 x 100, 25000 bytes, no animation) for the general users and we didn't do ANY changes for the mods and admin.

    Any idea how to go about fixing this?

    ~Katy

  • #2
    To troubleshoot this, remove any hacks and disable your plugins, then see if you still have this problem.

    Note: To temporarily disable the plugin system, edit config.php and add this line right under <?php

    define('DISABLE_HOOKS', true);

    If so, reupload all the original vB non-image files (except install.php). Make sure you upload these in ASCII format and overwrite the ones on the server.

    Next, create a new style and choose no parent style. This will force it to use the default templates. Finally empty your browser cache, close all browser windows then try again. Make sure you change to the new style and view your forums with it. Do you have the same problem?
    Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
    Change CKEditor Colors to Match Style (for 4.1.4 and above)

    Steve Machol Photography


    Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


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    • #3
      thanks. we were able to fix it.

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