Users unable to post

[Guest]

Hi guys

Since upgrading to 3.5.4 I have been getting lots of email from member saying they cannot post as they are constatnly being logged out. These users have Cookies enabled and are checking the "Remember Me" option on signing in.

I might be wrong, but I think these users are in a work-place enviroment.

[Floris]

From which version did you upgrade?
What is the config.php's cookie prefix set to?
What is your admincp > vboptions > cookie path, timeout and domain set to?
Do you have any plugins installed?

[Guest]

Hi Florence

From which version did you upgrade?
3.0.4

What is the config.php's cookie prefix set to?
'bb'

What is your admincp > vboptions > cookie path, timeout and domain set to?
Timeout=1800
Cookie Domain=.ozgrid.com

Do you have any plugins installed?
No

[Steve Machol]

This could be a workplace proxy problem. To eliminate anything on the vB end. reupload all the original vB non-image files (except install.php). Make sure you upload these in ASCII format and overwrite the ones on the server.

Next, create a new style and choose no parent style. This will force it to use the default templates. Disable any other styles which will force your users to use the original templates.

Do they have the same problem? If so, it's probably a proxy.

[Guest]

Thanks Steve, I'll give it a go.