Product Installation problem

[BlackRanger3d]

Hey

I did search did not find any similar issues.
When ever I install a product it does not so up in the Option Menu.

I have tried to annoucnement products. I loaded them as products, edited the templates. But when I go to edit them in the option menu they are not there.

I went into the plugin manager to see if any plugins were created but none are there.

The product is listed under the manage product menu.

My forum seems to be running fine....no errors.

I just can not get any product to work.

I am running 3.5.1
Pluggins
- force profile update
- default avator
- quick reply management.

TIA

[Steve Machol]

You should post for help in the appropriate threads for these plugins over at www.vbulletin.org.

[BlackRanger3d]

The reason that I put it in here is because the problem cuts across all installed products, and the ability to install products is a VB feature.

Thanks

[Steve Machol]

However since other people are not having problems installing plugins this is not a vB issue. Ths is an issue with the actual plugins or the way you are installing them. The place to get help with those is at www.vbulletin.org.

[BlackRanger3d]

This is what it said when I bought VB
"vBulletin (Owned License)
The owned vBulletin Forum license allows you to run the software on your site indefinitely. Along with this license, you will receive one year of free updates. Beyond the first year, you will have to pay a nominal fee, currently $30, to obtain updates for an additional year.

This license includes free email and forum support."

You're right no one else is having this problem. But that does not mean that I am not having a problem. At first I thought it was the products fault. But no one else is having this issue with the product. So I tried installing other products NONE OF THEM worked. NOT one of them would upload to the VB option folder.

So thinking "product conflicts" I uninstalled them all and reverted back to basic VB code. I then tried agian still no go.

The reason why I think it is a vb issue is that it does not even so up in the hook section.

I paid for support when I purchased VB. And I think the problem is with my VB not the product. And having you basically say this is not your problem, without even looking at it is not very helpful. I went with VB because of the famed customer service.

Long and short of it, product installation is a native part of VB I would like it to be supported.

Do i have to open a ticket.
Do i have to pay for supprt. Fine I need this to work.

Sorry to be so demanding, but this is not free software. So in return for my $ I would like good software (which it is) and good customer service (which it has been to this point).

[Steve Machol]

Well the issue is either with the plugins themselves, or you are not installing them correctly. If it's the former, then you will need to get help from the plugins authors. If it's the latter, then here is the online documentation that will help explain how to do this:

http://www.vbulletin.com/docs/html/plugin_system

[BlackRanger3d]

Fine.

Is there a way to purchase support. I need someone to log in an find the problem.

[Steve Machol]

Well we cannot provide support if the problem is with the plugins obviously.

So let's start at the beginning. Taking one of these plugins, please describe exactly what you are doing to install it. Also please provide the link to this plugin so I can try installing it on my test forum.