My AOL users cannot login, keep getting kicked back to login screen

[fusiongoddess]

I freshly installed 3.5.2 and imported our posts from our 3.0.6 board. My 3 users who run AOL have all contacted me via email saying when they try to login, they are just returned back to the login screen.

All other users are fine. My temporary solution for them is to open IE while signed on AOL, and use that. So what is different about the AOL browser that it is acting like this?

On a seperate issue, another user writes:
"We have Symatec (or something) that keeps us from looking at porn and stuff and it's blocking me from reading all posts and from responding."

Anything I can tell her to help her out? I realize it's probably not an issue with the board itself.

Thanks for any help.

-Tiffany

[Jake Bunce]

Regarding the login problem... are they using a default vBulletin login form? Try creating a new default style on which to reproduce the problem. Have them use one of the standard login forms like the one in the navbar.

Regarding the other problem... that sounds like a content filter. The user will need to edit the settings of that program to relax the restrictions.

[raxafarian]

Don't people using the AOL browser HAVE to check the 'remember me' box when logging in? Something to do with AOL browser not being compatible with sessions and must use cookies... or did I miss a fix for this in 3.51,3.5.2 or 3.5.3?

[Jasmin]

I'm using plain 3.5.2 and my AOL users can't login, either. They, too, can only get on by opening IE when logged into AOL.

Never had this before. It's really hirting. Is this fixed in 3.5.3?

[Steve Machol]

Have them check the 'Remember me' box and this should stop happenning.

[Jasmin]

Have them check the 'Remember me' box and this should stop happenning.

Thank you. I'll do that for the ones that bother to contact us.

But for everyone who contacts there, there's a slew who won't.

This really needs to be treated as a bug, fixed in the code and done automatically in 3.5.4.

I know it's more of an AOL issue because their browser doesn't support sessions or whatever, but that doesn't matter. AOL is enormous. With the type of novice users that use such services, I bet they're more likely to just leave out of frustration. (unlike a techie who's bound and determined to figure out what the heck is wrong with YOUR forum, and will contact you incessently )

[raxafarian]

Floris posted this back in September to make that box checked by default:

http://www.vbulletin.com/forum/showthread.php?t=156572

[Jasmin]

Floris posted this back in September to make that box checked by default:

http://www.vbulletin.com/forum/showthread.php?t=156572

Supercool of you to point out this hack! Thank you!

[wacnstac]

This needs to be fixed vbulletin. We have tons of AOL users, a few of which are contacting us about the problem and I'm sure a slew of others who aren't. New features are nice, but we can't alienate our existing users.

[raxafarian]

there's nothing to 'fix'. The AOL browser cannot browse ANY site that uses sessions only. They can browse any site that uses cookies (which the remember me box forces).

AOL users must check the 'remember me' box. To make that box checked by default see the post two above yours. The box used to be checked by default in earlier versions and the change to the navbar template restores that as default.

[Steve Machol]

Everyone who is having this problem should try re-enabling the Remember Me as the default. Here are the instructions to do this:

http://www.vbulletin.com/forum/showthread.php?t=156572
http://www.vbulletin.com/forum/showthread.php?t=156577