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  • Reset password error

    Everytime one of my users tries to reset a password they steem to get stuck in an infinite loop. They enter the email address for the account, and email gets despatched, but then they follow the link in the email to reset the password they get the following error:

    The address that you have used to request a new password is not valid. Please request a new address be sent to you by using this form.

    This form directs them back to where they enter their email and the cycle repeats.

    vb 3.5.2

  • #2
    To troubleshoot this, remove any hacks and disable your plugins, then see if you still have this problem.

    If so, reupload all the original vB non-image files (except install.php). Make sure you upload these in ASCII format and overwrite the ones on the server. Do you have the same problem?
    Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
    Change CKEditor Colors to Match Style (for 4.1.4 and above)

    Steve Machol Photography


    Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


    Comment


    • #3
      It worked fine, and now it doesnt, the add ons are not the problem, neither is the way the files were uploaded.

      The only add ons installed are vb Journal, vbadvanced and vbGallery, none of which have anything to do with the reset password feature.

      Comment


      • #4
        This is not a problem that occurs with the original vB files and code. If you do not want to restore these, then try asking for assistance over at www.vbulletin.org.
        Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
        Change CKEditor Colors to Match Style (for 4.1.4 and above)

        Steve Machol Photography


        Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


        Comment


        • #5
          Well nothing was changed, but it seems to be working again today.

          Comment

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