Announcement

Collapse
No announcement yet.

Unable to save avatar

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Unable to save avatar

    Getting this error:
    Unable to save avatar

    The image (gif) meets the requirements. How do I correct this?

    Thank you.
    [ Evidence & Prophecies Fulfilled : click ]
    .:. Unanswered Prayers? /read this\

  • #2
    This is usually a tmp space issue. Enable phpinfo in the Admin CP, then provide the URL to your forums. This may help us troubleshoot this problem.

    Admin CP -> vBulletin Options -> Server Settings and Optimization Options -> Public phpinfo() Display Enabled
    Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
    Change CKEditor Colors to Match Style (for 4.1.4 and above)

    Steve Machol Photography


    Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


    Comment


    • #3
      http://www.talkjesus.com/index.php?&do=phpinfo
      [ Evidence & Prophecies Fulfilled : click ]
      .:. Unanswered Prayers? /read this\

      Comment


      • #4
        Nothing there that would account for this. Run the Upload Diagnostics and report back the results:

        Admin CP -> Import & Maintenance -> Diagnostics -> Upload
        Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
        Change CKEditor Colors to Match Style (for 4.1.4 and above)

        Steve Machol Photography


        Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


        Comment


        • #5
          file_uploads: On
          open_basedir: None
          safe_mode: Off
          upload_tmp_dir: None
          upload_max_filesize: 2.00 MB
          [ Evidence & Prophecies Fulfilled : click ]
          .:. Unanswered Prayers? /read this\

          Comment


          • #6
            Any errors?
            Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
            Change CKEditor Colors to Match Style (for 4.1.4 and above)

            Steve Machol Photography


            Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


            Comment


            • #7
              I'm sorry but what do you mean any errors? I simply copied/pasted what you asked for. Where would I look for errors in particular?

              Thank you
              [ Evidence & Prophecies Fulfilled : click ]
              .:. Unanswered Prayers? /read this\

              Comment


              • #8
                When you click on "save changes", does it return any other errors other than the one listed? I maybe the permission issue with the folder.
                So Cal Sportbike forum - So Cal Moto - Kawasaki Ninja 250R Forum - Custom vinyl decals - Southern California camping forum

                Comment


                • #9
                  Only that error I pasted
                  [ Evidence & Prophecies Fulfilled : click ]
                  .:. Unanswered Prayers? /read this\

                  Comment


                  • #10
                    When you run the Upload Diagnostics you get more info than what you posted. I was asking you to post all this info so I can help.
                    Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
                    Change CKEditor Colors to Match Style (for 4.1.4 and above)

                    Steve Machol Photography


                    Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


                    Comment


                    • #11
                      Help Pertinent PHP Settings
                      file_uploads: On
                      open_basedir: None
                      safe_mode: Off
                      upload_tmp_dir: None
                      upload_max_filesize: 2.00 MB


                      Help Results
                      No errors occurred while opening the uploaded file for reading.
                      [ Evidence & Prophecies Fulfilled : click ]
                      .:. Unanswered Prayers? /read this\

                      Comment


                      • #12
                        Can someone please help?
                        [ Evidence & Prophecies Fulfilled : click ]
                        .:. Unanswered Prayers? /read this\

                        Comment


                        • #13
                          To troubleshoot this, remove any hacks and disable your plugins, then see if you still have this problem.

                          If so, reupload all the original vB non-image files (except install.php). Make sure you upload these in ASCII format and overwrite the ones on the server.

                          Next, create a new style and choose no parent style. This will force it to use the default templates. Finally empty your browser cache, close all browser windows then try again. Make sure you change to the new style and view your forums with it. Do you have the same problem?
                          Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
                          Change CKEditor Colors to Match Style (for 4.1.4 and above)

                          Steve Machol Photography


                          Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


                          Comment


                          • #14
                            I went on that issue and I will teach them how to fix.

                            This error happened with me, then that migrate from server hosting.

                            Go into AdminCP -> Avatar -> Type Storage User's Image -> And there, change the name of your forumpath, example: / home / leaocid / public_html / customavatars

                            I hope I have helped.

                            Comment

                            widgetinstance 262 (Related Topics) skipped due to lack of content & hide_module_if_empty option.
                            Working...
                            X