Announcement

Collapse
No announcement yet.

unable to upgrade: program won't recognize customer number

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts
    Steve Machol
    Former Customer Support Manager

  • Steve Machol
    replied
    That's the number you need to access the Members Area (in addition to your customer password.)

    Leave a comment:

  • frankjones
    New Member

  • frankjones
    replied
    Unable to Find Customer Number

    Originally posted by Steve Machol
    As per your support ticket you are using your license numbner - not your customer number.
    Unfortunately, I cannot find where the customer number is in the membership area.

    How can I find my customer number?

    Leave a comment:

  • Steve Machol
    Former Customer Support Manager

  • Steve Machol
    replied
    As per your support ticket you are using your license numbner - not your customer number.

    Leave a comment:

  • frankjones
    New Member

  • unable to upgrade: program won't recognize customer number

    I have an active vbb license and just downloaded the vbb 3.0.0 beta 5 and tried to upgrade from 2.2.9

    The initial screen on the install/upgrade.php page asks for my customer number. I enter it, but cannot get past install/upgrade1.php

    The program simply does not recognize my customer number even though in the members area I have an active, valid license.

    What can I do? Is anyone else having this problem?

Related Topics

Collapse

Working...
X