Simple Helpdesk

[MaviJean]

Hi,

I think by using "Forum Permission" it's possbile create a simple helpdesk system with vbulletin ..

By setting;
"Can View Others' Threads" as no and
"Can Reply to Others' Threads" as no for all groups that i wanted to support, other groups wont have access ... Admin/Support group will have full access ...

I think with these settings its possible to keep member posts secure and organized ...

Is it ?

Thanks

[MJM]

> "Can View Others' Threads" as no
Problem with this setting, as a help desk, if you wish to reply with an answer, they won't be able to view your post.

..Unless all you are after is a `request for help' desk.

Mark

[John Campbell]

there is an awsome yes... hack on vborg that is a perfect help desk

[MaviJean]

> "Can View Others' Threads" as no
Problem with this setting, as a help desk, if you wish to reply with an answer, they won't be able to view your post.

..Unless all you are after is a `request for help' desk.

Mark

can you explain a little bit ?

what i want for my users is to ability to keep track of support requests ...

in my scenerio, users can post their requests to my support forum.
they can only view their own posts/support requests and answers from us.
me and my support team will see all users posts. we can reply to their support requests and close when its needed ...

[MJM]

John, could you provide a link to this hack please?

Mark

in the process of requesting a Help desk as a new vb feature in Suggestions...

[MJM]

... in my scenerio, users can post their requests to my support forum.
they can only view their own posts/support requests and answers from us.
me and my support team will see all users posts. we can reply to their support requests and close when its needed ...

That's precisely what I would like, but I don't know of a way to do this.

Mark

[MaviJean]

That's precisely what I would like, but I don't know of a way to do this.

Mark

i think "Can View Others' Threads" setting should do this trick ...
it seems we have to test it

[MJM]

> i think "Can View Others' Threads" setting should do this trick ...

I would also prefer that they can't view others threads, though still allowing a specific usergroup to reply, which the requestee could see replies of.

Here's the hack that John Campbell was referring to, I think, which I'm checking out... though the demo is currently closed. "Due to lack of time and the finals coming up"

HelpDesk v1.63

Mark

[MJM]

MaviJean,
Yes, it does seem possible to create a help desk forum with standard permissions, explained in this thread

I will try it out later today, and try using the announcement feature as a way of providing guidelines for requesting help.

Cheers,
Mark