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Paid subscriptions problem

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  • Steve Machol
    replied
    Do you have any other Promotions set up? I can't say I've ever heard of this happening without a specific promotion doing it.

    Leave a comment:


  • RichM
    started a topic Paid subscriptions problem

    Paid subscriptions problem

    Occasionally people who have bought a paid subscription get "demoted" (i.e. put back to "registered" user group) before their time has expired. I have checked the control panel logs, and nobody had changed their user group settings or edited with their subscription. Is it possible that it could have been caused by some sort of error?

    Thanks.
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