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Problem w/ moderator logging in

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  • Problem w/ moderator logging in

    Last week I had our board upgraded, and this morning one of my moderators E-mailed me to tell me that she isn't able to access our Moderator's forum, or post on the boards at all. She has AOL, is this a problem that is through AOL, or on vBulletin? I have checked her account and there is nothing out of the ordinary, and she was able to post/access the Mod forum after the upgrade (this just seemed to happen suddenly). Any suggestions?

  • #2
    From what version to what version did you go?


    • #3
      Also try logging in as this user to see if you have the same problem. If you don't, then the cause is somewhere on their end. It's impossible to know exactly what it is but some possibilites are: browsers, browser settings, Internet and security settings, ISP and/or cache issues, firewalls, ad-blockers, and any other application that affects Internet content.
      Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
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