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Users unable to login

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  • Users unable to login


    Recently, I have been receiving emails from people stating that they cannot login to the board. They receive the user/pass error message. When I try to login using their username, it works fine.

    I have asked them to clear their browsers cookies, to which they did, but to no avail. This has to be a problem with the board somehow.

    Any ideas?


  • #2
    If you can login with their info then this problem is on their end somehow. It's impossible to know exactly what it is but some possibilites are: browsers, browser settings, Internet and security settings, ISP and/or cache issues, firewalls, ad-blockers, and any other application that affects Internet content.
    Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
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    Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


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