Announcement

Collapse
No announcement yet.

Users unable to login

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Users unable to login

    Hi,

    Recently, I have been receiving emails from people stating that they cannot login to the board. They receive the user/pass error message. When I try to login using their username, it works fine.

    I have asked them to clear their browsers cookies, to which they did, but to no avail. This has to be a problem with the board somehow.

    Any ideas?

    Thanks.

  • #2
    If you can login with their info then this problem is on their end somehow. It's impossible to know exactly what it is but some possibilites are: browsers, browser settings, Internet and security settings, ISP and/or cache issues, firewalls, ad-blockers, and any other application that affects Internet content.
    Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
    Change CKEditor Colors to Match Style (for 4.1.4 and above)

    Steve Machol Photography


    Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


    Comment

    widgetinstance 262 (Related Topics) skipped due to lack of content & hide_module_if_empty option.
    Working...
    X