Announcement

Collapse
No announcement yet.

Purchased, but......

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Purchased, but......

    Sorry if this is in the WRONG forum but I own multiple vB "owned" lics. I just bought one more for a client and paid via Paypal as I usually do. I thought purchasing vB via paypal was an instant download with the new lic?

    I have the order number in PayPal, but never received the email from vB. Did I do something wrong? It's been an hour or so.

    THanks
    Makeup Cosmetics Beauty Forums
    1.5 million posts!

  • #2
    Did you have enough funds in the account to pay for it directly?

    If you used an echeck it could take up to 5 days

    Comment


    • #3
      Oh of course. 10k in there. Did not use echeck

      Funding Type:PayPal Funds
      Funding Source:$148.00 USD - PayPal Account




      Originally posted by Zachery
      Did you have enough funds in the account to pay for it directly?

      If you used an echeck it could take up to 5 days
      Makeup Cosmetics Beauty Forums
      1.5 million posts!

      Comment


      • #4
        How can I get this expedited? I need this today, that is why I paid via paypal

        Can you let me know?


        Originally posted by Zachery
        Did you have enough funds in the account to pay for it directly?

        If you used an echeck it could take up to 5 days
        Makeup Cosmetics Beauty Forums
        1.5 million posts!

        Comment


        • #5
          Also Zachary,

          I thought I would let you know that in the members areas located here: http://www.vbulletin.com/members/ , the recent purchase that I just did is not showing up either in the my member's page.

          PayPal Item Number is: c93816803393df2
          Please help

          Originally posted by Zachery
          Did you have enough funds in the account to pay for it directly?

          If you used an echeck it could take up to 5 days
          Makeup Cosmetics Beauty Forums
          1.5 million posts!

          Comment


          • #6
            Sadly I do not have any part or control over that aspect.

            You will need to wait for one of the other staff to comment.

            My apologizes, I am trying to get someone.

            Comment


            • #7
              Thanks, please don't let this slip through the cracks as it is paid for. Every other time I bought one, I received it instantaneously

              I will be waiting here right now for the answer.


              Originally posted by Zachery
              Sadly I do not have any part or control over that aspect.

              You will need to wait for one of the other staff to comment.

              My apologizes, I am trying to get someone.
              Makeup Cosmetics Beauty Forums
              1.5 million posts!

              Comment


              • #8
                You may also want to send an email to sales support.
                Plan, Do, Check, Act!

                Comment


                • #9
                  Sales Support contact form email sent: 11-26-2004 05:33 PM

                  Lets see how long this takes.


                  Originally posted by Reeve of Shinra
                  You may also want to send an email to sales support.
                  Makeup Cosmetics Beauty Forums
                  1.5 million posts!

                  Comment


                  • #10
                    Welp, Zach, they indeed responded...SORT OF... but have NOT helped yet, imagine that. lol wait I am not laughing here.

                    Martin Erwin from vB wrote back and basically said to me EXACTLY what I already knew. He mentioned to me that if payment was an eCheck payment, blah blah blah. duh. I responed within 2.5 mins and they nothing since. I even called the 1877 number and left a message like 3 hours ago and no reponse yet.

                    I need this to be squared AWAY ASAP. I am ready to BUY another lic and dispute the original PAYPAL charge but I am afraid that vB will just sluff me off just like they have today and I will end up paying 2X for vB

                    Please assist me asap!




                    Originally posted by Zachery
                    Sadly I do not have any part or control over that aspect.

                    You will need to wait for one of the other staff to comment.

                    My apologizes, I am trying to get someone.
                    Makeup Cosmetics Beauty Forums
                    1.5 million posts!

                    Comment


                    • #11
                      Now how's that for customer support?

                      Absolutely appalling.

                      Originally posted by TonysDesigns
                      Welp, Zach, they indeed responded...SORT OF... but have NOT helped yet, imagine that. lol wait I am not laughing here.

                      Martin Erwin from vB wrote back and basically said to me EXACTLY what I already knew. He mentioned to me that if payment was an eCheck payment, blah blah blah. duh. I responed within 2.5 mins and they nothing since. I even called the 1877 number and left a message like 3 hours ago and no reponse yet.

                      I need this to be squared AWAY ASAP. I am ready to BUY another lic and dispute the original PAYPAL charge but I am afraid that vB will just sluff me off just like they have today and I will end up paying 2X for vB

                      Please assist me asap!

                      Comment


                      • #12
                        Exactly. I am amazed. I have paid vB over $500 with purchases and renewals and this is one of the very first time's I have had to use support. Not too happy.



                        Originally posted by Samael
                        Now how's that for customer support?

                        Absolutely appalling.
                        Makeup Cosmetics Beauty Forums
                        1.5 million posts!

                        Comment


                        • #13
                          I am sorry usualy there are no issues with paypal but sometimes there are, It has not even been 12 hours since you have posted the first response I've done my best to try to speed things up, But I have not been successfull.

                          My Apologies

                          Comment


                          • #14
                            Zach, Do you think it would be kewl if I just bought another owned LIC and sqauared away this issue later?

                            Gimme thoughts



                            Originally posted by Zachery
                            I am sorry usualy there are no issues with paypal but sometimes there are, It has not even been 12 hours since you have posted the first response I've done my best to try to speed things up, But I have not been successfull.

                            My Apologies
                            Makeup Cosmetics Beauty Forums
                            1.5 million posts!

                            Comment


                            • #15
                              TonysDesigns,

                              Apologies for any delays in completing the transaction. It is not our normal business to not complete a purchase.

                              Could you please be so kind to tell me the unique vBulletin ticket ID number(s) in regards to your contact with Martin Erwin? This way I could check up on it and contact our business manager personally for you to try and resolve this today.

                              Unfortunatly we do not control the PayPal end of the transactions (as any company that deals with PayPal). It looks like your details did not get parsed on to our system to complete the transaction and email you the customer details.

                              I hope to hear soon from you (support ticket ID numbers)



                              All the best,
                              Last edited by Floris; Fri 26 Nov '04, 11:46pm.

                              Comment

                              widgetinstance 262 (Related Topics) skipped due to lack of content & hide_module_if_empty option.
                              Working...
                              X