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  • Kimah72
    replied
    I was having this problem the other day and found it was a cookie issue. There was a thread I found in these forums that helped me. Maybe it could help her. But I'd just have her delete her cookies from your forums and see if that fixes it.

    Leave a comment:


  • dfaonxa
    started a topic User's password constantly reset

    User's password constantly reset

    Happy Thanksgiving, everybody!

    I have a user who, every time she logs on, has to get a new password. Here is how she described the problem to me:

    Ok, well when I go on the site it tells me the second the page loads up "Put in my username and password" so I put in the password that I put in just a few seconds ago, and it tells me that I put in the wrong password. So I have to request another one. So I do that and I get on. As soon as I get off the site, and go back on, it tells me again "Username and password" So I request it again, and so on and so on.
    I tried manually setting a new password for her, but when she went to log on with it she had the same problem.

    Any ideas?
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