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Over teh past 3 days I have received about 12 emails form users taht suddenly are unable to login. I have run the repair profiles in maintenance and their profiles look to be ok. I have reset their password to no avail. When they request a new pass through the system the pass they receive will nto work either.
I need some help here as it seems to be getting worse.
When I use the members login info and try it myself I am unable to login as well with their account. i receive this message when i try.
You have entered an invalid username or password. Please press the back button, enter the correct details and try again. Don't forget that the password is case sensitive. Forgotten your password? Click here!
You have used 0 out of 5 login attempts. After all 5 have been used, you will be unable to login for 15 minutes.
If this is the same support ticket I handled, the problem was due to your custom templates. The problem disappeared when using the default templates and style.
If this is not the same ticket, then try this. Create a new style and choose no parent style. This will force it to use the default templates. Then change to this style and view your forums with it. Do you have the same problem?
But why would the problem suddenly start yesterday? I have not changed anything.
So, when I do what you say that will mean I will be using the default template? I have never submitted a ticket on this before. I have been using the same template since VB3 gold came out. No problems. Then sudddenly yesterday this started to happen to people.
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