No announcement yet.

Members not getting validation email.

  • Filter
  • Time
  • Show
Clear All
new posts

  • Members not getting validation email.

    Hi Guys,

    I’ve got a lot of people that are registering on my forum and aren’t receiving validation e-mails. I’m constantly getting people emailing me saying that no email is coming through.

    Is there a reason for this and is it a common problem?

    Any suggestions?

    Thanks in advance.

  • #2
    I have the same problem with few users and still I can't get a reason for that. I thought it was becouse of a dot ([email protected]) in the nik of the email address of some member, but seams that is not that too.


    • #3
      Ask your member to check bulk mails box. alot of activation mail go there. Thats one of the posibilities


      • #4
        First try this:

        Admin CP -> vBulletin Options -> Server Settings and Optimization Options -> Enable "-f" Parameter -> Yes

        That may help with some of the emails.

        Since some email is working, you will need to view the mail logs on the server to see what happened to those emails that don't work. Once vB sends it to PHP it's in the hands of the server. If you are on a shared server you may need to ask your host to look through the logs for you.
        For what it's worth I get a lot of bounced emails from people who's mail boxes are full, 'unavailable' or over quota. This is a particular problem with hotmail and yahoo accounts. Unless you are ona dedicated server and can set where these bounce messages go, you will never see them. The mail logs will have a record of these though.

        Another thing to keep in mind is that many ISPs and mail clients are putting in very aggressive spam filters. It's possible these emails are being placed into a spam folder or are being filtered.
        Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
        Change CKEditor Colors to Match Style (for 4.1.4 and above)

        Steve Machol Photography

        Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


        widgetinstance 262 (Related Topics) skipped due to lack of content & hide_module_if_empty option.