Log In problems

[motochick]

Both my message boards were hacked. I'm re-setting them up but some users are having login problems. (my sites are supermotojunkie.com and gsxr.com)

1. When I tried to log in, It said invalid password/username (not true)
2. I hit the button to send me my "forgotten" username/password
3. Email received showed correct username and had a link to click on which would reset the password and then email it to me. I clicked it and it sent me a new password. Along with the new password was a link to change password. If you click on that it will tell you you are unable to access the screen because your password/username is invalid.
4. Ok so I give up on that change password link and go straight to the board and log in no problem with the temp. password. I then go to the CP and go to change password section. I enter current password, new password, click continue and get that same screen saying unable to access.
5. So I decide to see if my new password was saved or not by trying to log onto the board with my changed password. It WAS saved and I got logged on.

So..questions are

Why couldn't I log in in the first place? (others are having same prob)

What's up with the password change area giving that unable to access screen?

Thanks for your help
Amy

[Floris]

After you got hacked, did you drop the current database and import the backup? And changed your admin password and password protect your admincp/ directory and upgraded to the latest version or at least patch the files?

[motochick]

Thanks for your reply.

The backup was on the same server and was also hacked. Everything was completely lost. Our admin guy re-loaded? the boards. We are starting from scratch. (All users have to re-register. 0 posts on board )

I will go change the admin password. Haven't done that.

As far as I know we are on the latest version available. We're on 3.0.3.

The admin guy has since bailed out and will be of no use to us in further getting the site back together. For now, it's up to me to learn all about vbulletin and the server... fun yay.

[Floris]

So, basicly the installation is a fresh new installation?
And you can't login to the admincp/ ?

[motochick]

Yeah, basically it's a fresh install.

Let me clarify. I can log onto the board and the admin CP NOW.

All those things I said I was doing was when I was simply trying to log onto the message board itself.

Once I got my password re-set, I was able to log in just fine to the board and the admin panel. All is still working even after I log off and log back in.

It is still an issue though because I have had other people contact me with the same problem. They register and log in to the board no problem. It's when they log off and try to log in later that they get the invalid username/password message

I had a large board and want my members to re-register. If they do, but then can't log in when they come back the next day, they're gonna say "screw it" (one already has)

Then there's the problem in changing the password. Done either from the link in the email (when resetting password) or directly from the control panel, they change the password, hit continue and get an "unable to access" message. Yet the password change does take effect. That's very frustrating.

[Steve Machol]

Are you running the default style and tremplates? Have you installed any hacks (including portals) or added any code to the headinclude, header or phpinclude templates? If not, fill out a support ticket at:

http://www.vbulletin.com/members/mem...ontactform.php

Be sure to include the login info to your Admin CP, phpMyAdmin and FTP. If you have installed hacks or added code, then remove the hacks first then check and see if you still have this problem. If so, leave the default vB files in place and fill out the support request.