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  • Member Disappeared

    Hi. One of my members changed her email address and her profile disappeared. I cant find her in any usergroup and she didnt get any email notification about confirming email. How do I fix this?

    Also, she had this happen on another board with VB today.
    Are We Fighting?
    Am I Winning?

  • #2
    Changing her email address should not delete her account.

    Search for her username in your:

    Admin CP -> Users -> Search for Users

    Does her account come up?

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    • #3
      Hey Jake! No, her profile is gone. When I go to a post of hers I cant click on her name and her post count is n/a. :/
      Are We Fighting?
      Am I Winning?

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      • #4
        I have no idea what would cause that, unless some one with access deleted her account. You can check to see if that is the case by looking at your logs:

        Admin CP -> Statistics & Logs

        If that doesn't reveal anything then we will need to take a look. Submit a support ticket with your server and forum login information.

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