Cant send PM's to a user

[Emil]

One of my registered users is having a problem. He cant recieve PM's from other users. His inbox is not full and he has Recieve Private Messages set to Yes. So I tried to send him a PM and I got the following error:

The following errors occurred when this message was submitted:
The following users were not found:
brookfield king

Why is it like that? Is there anyway I can fix this?

Thanks

[Jake Bunce]

Is his name brookfield king? Try sending him a PM by clicking the link in his profile, for example.

Or maybe his user record is messed up... try running this option:

Admin CP -> Import & Maintenance -> Update Counters -> Fix broken user profiles

[Emil]

Yep, his name is brookfield king. And I tried to send him a PM by clicking the link in his profile but I got the same error message. So I'll try that Fix broken user profiles, and see if that solves the problem. Thanks

[Emil]

Ok, I just did the Admin CP -> Import & Maintenance -> Update Counters -> Fix broken user profiles thing, but I still get the same error when I try to send him a PM. If I give you my login info for the admin cp, do you think you could login and see if you can find any errors? I would appreciate it. Thanks

[Jake Bunce]

Yes I can take a look if you send me a URL and admin login. Send me a private message.

[Emil]

Private Message has been sent. Thank you

[Jake Bunce]

Something must have been wrong with that user's username. I changed their name in the Admin CP and then changed it back. Now it works.

[Emil]

Oh ok.. That sounds strange. But thanks alot for fixing it, I really appreciate it