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activation email and logging prioblem

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  • activation email and logging prioblem

    sometimes my board get this error when login:
    "Wrong username or password. You have used up your failed login quota! Please wait 15 minutes before trying again. Don't forget that the password is case sensitive. Forgotten your password? Click here!"
    I know it is about wrong username and password, but the most wierdo thing is that it said I've used up even in the 1st time I try to log in, not to mention that I've typed in the right username and password. It happened to all of my users if they try to log in, and even me an admin. It doesn't always occur but sometimes it does and prevent all users from joining in my forum. what is the problem could it be ?
    and about activation emails, about 5 days ago my new users started being unable to receive any actionvation email to activate their accounts, I've just tried to register an account and the problem occured same on me. What could that be ? Please help
    thank you very much.

  • #2
    1. Have you installed any hacks (including portals) or added any code to the headinclude, header or phpinclude templates?

    2. First try this:

    Admin CP -> vBulletin Options -> Server Settings and Optimization Options -> Enable "-f" Parameter -> Yes

    Then try the vB email functions. If it still doesn't work, then try the email diagnostics in the Admin CP and report back the results:

    Admin CP -> Imports & Maintenance -> Diagnostics -> Email

    If after all this you still don't get the email then this is a server and/or mailbox issue. You will need to view the mail logs on the server to see what happened to those emails. Once vB sends it to PHP it's in the hands of the server. If you are on a shared server you may need to ask your hostto look through the logs for you.
    Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
    Change CKEditor Colors to Match Style (for 4.1.4 and above)

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    Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


    • #3
      yes I do install some hacks, but those hacks didn't require me to modify any header/headinclude/phpinclude templates. However I did modify the header, just a minor change in the banner, guess it couldn't make any errors.
      I've just followed your instructions but it doesn't work. I also think this could be the server problem
      thank you for your answer anyway.