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How do I have VB Support fix my corrupted files?

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  • How do I have VB Support fix my corrupted files?

    We are running Version 2.2.6



    Recently I went to update the counters and incurred errors that I am willing to pay a professional VB support person to fix. I thought I read somewhere that this service is available to us at an hourly rate (we own the license and pay an annual fee).



    We also anticipate the VB Support person to have temporary access to our dedicated server to make sure the server is set up correctly, that a back up can be performed, and that the configuration is correct.



    Is there a telephone number that I can call to arrange this?



    David


    DAVID COPELAND
    Licensed VB Holder Since 2000
    Celebrating 19 Years with VB

  • #2
    Fill out a support ticket at:

    http://www.vbulletin.com/members/support_form.php

    Be sure to include the login info to your Admin CP, phpMyAdmin and FTP. This assumes, of course, the problems are fixable. I strongly recommend you upgrade to the latest stable version - 2.3.3.
    Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
    Change CKEditor Colors to Match Style (for 4.1.4 and above)

    Steve Machol Photography


    Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


    Comment


    • #3
      Originally posted by Steve Machol
      Fill out a support ticket at:

      http://www.vbulletin.com/members/support_form.php

      Be sure to include the login info to your Admin CP, phpMyAdmin and FTP. This assumes, of course, the problems are fixable. I strongly recommend you upgrade to the latest stable version - 2.3.3.
      What is the office telephone number??

      DAVID COPELAND
      Licensed VB Holder Since 2000
      Celebrating 19 Years with VB

      Comment


      • #4
        You can purchase the Premium Telephone support option in the Members Area. After doing this you will see the number.

        Or you could just fill out the support ticket. We might have been able to fix this by now.
        Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
        Change CKEditor Colors to Match Style (for 4.1.4 and above)

        Steve Machol Photography


        Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


        Comment

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