AOL browser: Freezing up with XP on my site

[Kathy]

I'm not sure this is vb related although these members (mods actually) have family members using their computer without problems on other sites.

It seems that when a gal has XP on her computer and either AOL 8 or 9, they crash when visiting my site.

They have reported:

<<WAOL.EXE APPLICATION ERROR
The instruction of "0x77f580db" referenced memory at "oxffffffff". The memory could not "read." Click on OK to terminate program. >>

Then there is the gray AOL error screen, which sometimes gives me about 30 seconds notice before I am thrown out.

and

if I was trying to load a page it would just keep doing its little shimmy on the tray icon but the page wouldn't load... if I did CTRL-ALT-DEL to see the Program Manager, and then click the Processes tab, the WAOL.EXE would show some HUGE amount of memory it was using.

I had thought that perhaps it was the mod_gzip that we installed on my server (unsuccessfully. Have no idea why it won't work...but its doing funky things and costing more bandwidth than pre-gzip and causing error messages in the logs)

We uninstalled mod_gzip and their problems didn't go away. Then found they had problems pre-gzip.

They have dumped cache. Some have been willing to close the AOL browser and use IE and this works for them.

Is this related to the cookies problems? Doesn't seem so...but maybe?

Thanks for any input!