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  • Mail not being sent

    For some reason, my forums (http://forums.deffinity.org) is not sending out emails, especially for confirmation of new registrations.

    I have tried registering test accounts myself, and I only recieve an email when I enter in an address on my own server. The new user notification email gets sent just fine.



    Also, I was wondering if there's a way to quickly remove all database modifications made by hacks -- I am thinking of doing a reinstall, but would like to have a 'clean' database, and not loose any posts/threads/users.
    :)

  • #2
    Since some email works (addresses on your own server) then this is a server issue. You will need to contact your host to fix this.

    And at this time there is no quick and easy way to remove all database hacks.
    Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
    Change CKEditor Colors to Match Style (for 4.1.4 and above)

    Steve Machol Photography


    Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


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    • #3
      It's probably because your forum's IP address is blacklisted as an open-relay:

      http://www.ordb.org/lookup/rbls/?hos....deffinity.org

      http://relays.osirusoft.com/cgi-bin/...r=66.154.89.26
      Last edited by Zen; Tue 22nd Apr '03, 11:22pm.

      Comment


      • #4
        I am having the exact same problem as directpixel. I have informed my host about it, but they say they cannot find any problems whatsoever. I have been busting my head trying to figure out a solution. I even tried doing a clean install to see if that would fix anything, but it didn't on v2.3.0.

        Is there anything that I can tell my host to look for?

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        • #5
          Have your host check the server's mail logs. All the info he needs to investigate and fix the problems should be in those logs.
          Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
          Change CKEditor Colors to Match Style (for 4.1.4 and above)

          Steve Machol Photography


          Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


          Comment


          • #6
            Originally posted by Zen
            It's probably because your forum's IP address is blacklisted as an open-relay:

            http://www.ordb.org/lookup/rbls/?hos....deffinity.org

            http://relays.osirusoft.com/cgi-bin/...r=66.154.89.26
            Why?
            :)

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            • #7
              My forums IP address is not blacklisted yet I still have the same problem.... waiting for my host to get back to me to see if they have a solution to the problem.

              Comment


              • #8
                I don't know the exact answer, but chances are other customer(s) were using your hosting provider to send out spam; sysadmins complained but your ISP did not respond to them. So they were blacklisted for non-enforcement of their AUP ( http://www.cyberwurx.com/aup.html ). That's my best guess.

                You can probably find all the evidence and communications by clicking on the google link on this page: http://relays.osirusoft.com/cgi-bin/...r=66.154.89.26

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                • #9
                  Any ideas on how I can get un-blacklisted?
                  :)

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                  • #10
                    I had my host take a look at this thread in hopes that they would be able to fix my problem of vBulletin not sending confirmation emails out, and my host would like for me to ask what exactly to look for in the mail log.

                    They're trying to fix the problem, but are unsure how. Here is a post that I made over on their tech support forums:
                    http://www.2for1host.net/phpBB2Plus/viewtopic.php?p=14#14

                    Anyone know what they should look for in the mail log?

                    Dan

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                    • #11
                      This should be prettu strasightforward stuff for any host. The mail logs will tell you if the server received the emails or not. And if they did, then it will show if it was sent correctly or if there was an error.

                      Have your host open the mail log with:

                      tail -f

                      ...then watch it as you use your forums to send an email. He should be able to tell if the email hits the mail server or not.
                      Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
                      Change CKEditor Colors to Match Style (for 4.1.4 and above)

                      Steve Machol Photography


                      Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


                      Comment


                      • #12
                        OK, it seems that the IP range my domain is pointing to is owned by two seperate companies. One company owns part of the range, and the other owns the other part, and they're unrelated to each other.

                        It seems that the anti-spam groups just blocked the whole range, without paying attention to which block is which. Any ideas on what I can do to reverse this?
                        :)

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                        • #13
                          Many people have spam-filters on their email clients which block vBulletin email. The email may be getting out, and they may be blocking it. I have lots of people who complain that they don't get the email - it's usually some piece of software on their end.

                          Do a test send to an AOL account or something like that. That's what I always do.

                          -Wayne

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                          • #14
                            Originally posted by pelicanparts
                            Many people have spam-filters on their email clients which block vBulletin email. The email may be getting out, and they may be blocking it. I have lots of people who complain that they don't get the email - it's usually some piece of software on their end.

                            Do a test send to an AOL account or something like that. That's what I always do.

                            -Wayne
                            No, that is not the case. I have figured out the the problem is. As stated in my previous post, all I need is a way to fix the problem.
                            :)

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                            • #15
                              Any suggestions?
                              :)

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