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HELP!! Members with log in problems....

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  • TLCanna
    replied
    Thanks again for your reply, Steve! I guess I will first start with upgrading. If that doesn't resolve the problem, I will filll out the form from the link you posted!

    Thanks again for taking the time to answer me!

    Leave a comment:


  • Steve Machol
    replied
    This is not a known problem is vB 2.2.9, but if it's related to your hacks then upgrading will overwrite these hacks.

    Leave a comment:


  • TLCanna
    replied
    Could upgrading help maybe?

    I have version 2.2.9 and I know there is a newer version of this.. Would it help correct this problem if I upgraded to 2.3.0?

    Leave a comment:


  • Steve Machol
    replied
    Yes, you'll need to remove your hacks.

    Leave a comment:


  • TLCanna
    replied
    Originally posted by vBR
    Could this be a cookie timeout issue?

    How would I find this out?

    Leave a comment:


  • TLCanna
    replied
    Originally posted by Steve Machol
    If you have not installed any hacks, fill out a support ticket at:

    http://www.vbulletin.com/members/support_form.php

    Be sure to include the login info to your Admin CP and FTP.

    If you have installed hacks, then remove the hacks first before filling out the support request.
    Thanks Steve.... One question, does this include any and all hacks that may have been installed? I think we have installed 2. I need to remove those first before filling out a ticket?

    Leave a comment:


  • vBR
    replied
    Could this be a cookie timeout issue?

    Leave a comment:


  • Steve Machol
    replied
    If you have not installed any hacks, fill out a support ticket at:

    http://www.vbulletin.com/members/support_form.php

    Be sure to include the login info to your Admin CP and FTP.

    If you have installed hacks, then remove the hacks first before filling out the support request.

    Leave a comment:


  • TLCanna
    started a topic HELP!! Members with log in problems....

    HELP!! Members with log in problems....

    Please help!! Some of my members are having trouble logging in or staying logged in and can't post. They will show up as being on the site, but when they go to make a post and hit submit, it tells them they aren't logged in. I have noticed when I look at "who's on line" I will see that person's IP logged in with their nickname as well as a guest doing the same thing.

    I have had them all clear their cookies and such, but that doesn't help!

    What can I do to get this corrected before I start losing some good members?

    TIA!!!
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