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HELP!! Members with log in problems....

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  • HELP!! Members with log in problems....

    Please help!! Some of my members are having trouble logging in or staying logged in and can't post. They will show up as being on the site, but when they go to make a post and hit submit, it tells them they aren't logged in. I have noticed when I look at "who's on line" I will see that person's IP logged in with their nickname as well as a guest doing the same thing.

    I have had them all clear their cookies and such, but that doesn't help!

    What can I do to get this corrected before I start losing some good members?

    TIA!!!

  • #2
    If you have not installed any hacks, fill out a support ticket at:

    http://www.vbulletin.com/members/support_form.php

    Be sure to include the login info to your Admin CP and FTP.

    If you have installed hacks, then remove the hacks first before filling out the support request.
    Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
    Change CKEditor Colors to Match Style (for 4.1.4 and above)

    Steve Machol Photography


    Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


    Comment


    • #3
      Could this be a cookie timeout issue?

      Comment


      • #4
        Originally posted by Steve Machol
        If you have not installed any hacks, fill out a support ticket at:

        http://www.vbulletin.com/members/support_form.php

        Be sure to include the login info to your Admin CP and FTP.

        If you have installed hacks, then remove the hacks first before filling out the support request.
        Thanks Steve.... One question, does this include any and all hacks that may have been installed? I think we have installed 2. I need to remove those first before filling out a ticket?

        Comment


        • #5
          Originally posted by vBR
          Could this be a cookie timeout issue?

          How would I find this out?

          Comment


          • #6
            Yes, you'll need to remove your hacks.
            Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
            Change CKEditor Colors to Match Style (for 4.1.4 and above)

            Steve Machol Photography


            Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


            Comment


            • #7
              Could upgrading help maybe?

              I have version 2.2.9 and I know there is a newer version of this.. Would it help correct this problem if I upgraded to 2.3.0?

              Comment


              • #8
                This is not a known problem is vB 2.2.9, but if it's related to your hacks then upgrading will overwrite these hacks.
                Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
                Change CKEditor Colors to Match Style (for 4.1.4 and above)

                Steve Machol Photography


                Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


                Comment


                • #9
                  Thanks again for your reply, Steve! I guess I will first start with upgrading. If that doesn't resolve the problem, I will filll out the form from the link you posted!

                  Thanks again for taking the time to answer me!

                  Comment

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