I have a new member that has been having a hard time logging into the forums and posting and voting on polls while staying logged in. I just spent 30 minutes on the phone with him and walked him through the entire registration/posting process again.
They are using Windows XP and IE. They are extremly computer illiterate and have the believe that cookies are able to capture every single bit of personal/private information about you off of your computer. So, in their account, I have played around with the settings:
Remember Username and Password
Browse Boards With Cookies
I finally have his account set to NO for both options and he was able to stay logged into the forums and freely post and reply to messages. However, as soon as he goes to vote on a poll, he is booted out of the forums and told that he need to log in.
I haven't been able to figure out why this is happening. All members are able to vote on polls and I have verified those settings in usergroups. I've also double checked all settings under the main admin options and everything appears to be working properly.
Can anyone come up with a reason why this guy can post, but as soon as he tries to vote on a poll, he gets knocked out?
I'm at my wits end here and like I said, I've already spent 30 minutes on the phone with him. I don't know how else to help him.
They are using Windows XP and IE. They are extremly computer illiterate and have the believe that cookies are able to capture every single bit of personal/private information about you off of your computer. So, in their account, I have played around with the settings:
Remember Username and Password
Browse Boards With Cookies
I finally have his account set to NO for both options and he was able to stay logged into the forums and freely post and reply to messages. However, as soon as he goes to vote on a poll, he is booted out of the forums and told that he need to log in.
I haven't been able to figure out why this is happening. All members are able to vote on polls and I have verified those settings in usergroups. I've also double checked all settings under the main admin options and everything appears to be working properly.
Can anyone come up with a reason why this guy can post, but as soon as he tries to vote on a poll, he gets knocked out?
I'm at my wits end here and like I said, I've already spent 30 minutes on the phone with him. I don't know how else to help him.
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