PHP problems...

[CSU-CYS]

Well i just tried step #1, and got the much feared "PHP isn't running..." line.
I wrote my hosting provider (ventureonline) and asked them why PHP was not running, even though it clearly stated in the control pannel that i had PHP version 4.2.3.
Here's the reply:

"The information in the control panel would be correct, unfortunately I have no idea why the vbulletin software may be saying it’s not present. ...
If you need further assistance I would suggest contacting vbulletin to ask why it would be giving that error when the phpinfo page comes up."

Any ideas?
Thanks,
matt

[Steve Machol]

Upload the phptest.php file from the 'extras' directory of the zip file to your forums directory. Then post the URL here. This will tell us if PHP is running or not.

[CSU-CYS]

Thanks for the reply!
The url, i believe, is
if that doesn't look right, let me know. I just uploaded the file directly into my www.cystinuria/forum folder and "ran" it.
It says the same message. I take it to mean that, even though they're telling me it's running at ventureonline, it's really not?
Thanks
matt
EDIT:
OOPS the above is the wrong URL. The real one is http://www.cystinuria.org/forums/phptest.php
Says it's working correctly

[Steve Machol]

Yep, it does. Try running install again. If you still get the same error, fill out a support ticket at:

http://www.vbulletin.com/members/support_form.php

Be sure to include the login info to your FTP.

[CSU-CYS]

Cool, thanks Steve. I'll do just that.
(it's safe to give out my ftp username and password?)
matt

[Steve Machol]

It's safe in the support ticket system.

[CSU-CYS]

Great, thanks a ton. Much appreciated
matt

[CSU-CYS]

Just tried it again and it worked. The ist time (when everything come up as failed) i had just clicked on the file in my ftp folder. The 2nd tim, i actually entered the URL into my web browser and it worked. I take it everything's good now.
Sorry for the confusion. My lack of know-how showing through again.
I appreciate the responses.
matt