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Users Complaining "Can't Stay Logged In, Can't Post Messages"

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  • Steve Machol
    replied
    If you have not installed any hacks, fill out a support ticket at:

    http://www.vbulletin.com/members/support_form.php

    Be sure to include the login info to your Admin CP and FTP.

    If you have installed hacks, then remove the hacks first before filling out the support request.

    Leave a comment:


  • izzysha
    replied
    Thought I was the only one.

    I've been having this problem for a few weeks too. My members can't get in and they are complaining like hell. I don't want to keep bothering Steve so I figured I'd search for a solution. Steve, I still need your help. I am loving this board but I must get it into full swing byt the end of the month. We're losing too many members and our boards are dead.

    Leave a comment:


  • jedi
    replied
    parked domains.

    1. do you have many domains parked to your main domains? and you're having "Post New" link in your forum description?

    2. are all users complaining "Users awaiting comfirmation?"

    Jedi

    Leave a comment:


  • jstarkey
    replied
    Resolved, for the most part.

    The member that I quoted above was able to fix another member's account using the same process. So, it looks like that's probably the solution.

    Leave a comment:


  • jstarkey
    replied
    We're having the same problem on flashkit.com, we have approx 100 members now that aren't able to log in. They've been registering under another name so that they can post. We just upgraded to 2.2.8.

    I've been able to reproduce the problem in Linux konqueror, Linux NN. and Windows IE. But the members who are having the problem cover a very wide range of browsers. Atleast two members have tried several machines, with none of them working. Several say they have no firewall nor proxy.

    I've logged in as 3 of our members and in Mozilla/Linux had no problems posting as them - I did have to manually delete all cookies after logging out, and before logging in as them.

    We can't seem to find any client-side commons, at all.

    ** edit **

    Here's a solution that one of our users came up with, although so far it has only worked for them.

    Basically, remove all cookies in the browser, close the browser, remove the cookies that may still be in C:\windows\cookies\ (manually), open the browser, go to flashkit.com/board, click on user cp, login (if the login loops you back as it used to, sorry, you can stop reading), go to edit options, and set the automatically log-in when you return to site option to yes (the browse board with cookies did not have any impact of me; if the automatic option is not turned on, i get the looping thing). If this works, enjoy.
    Last edited by jstarkey; Sun 6 Oct '02, 11:07am.

    Leave a comment:


  • jaojoby
    replied
    I am having the same problem. I only have two users on my board so far, and they are both sharing the same cable connection as me, my wife and my son. They both have to re-logon every time they try to post a message.

    HELP MR. WIZARD !!!

    Leave a comment:


  • Erwin
    replied
    Are you sure that your users have cookies enabled in their browser?

    Leave a comment:


  • Twig Deez
    replied
    i've been having this problem since upgrading to 2.2.7 also. i'm gonna try steve's advice tho, and see what happens.

    Leave a comment:


  • Anime-loo
    replied
    Mabey this is a issue in the changes to the way cookies where handled in 2.2.7? (if i remember correctly some bug fixes changed the way cookies where set)

    Leave a comment:


  • treszoks
    replied
    I've been getting emails about this same issue every day about people who can't login or stay logged in. They try to login but get kicked back to the login screen again. I'm running 2.2.7.

    Leave a comment:


  • Steve Machol
    replied
    What browsers and ISPs are these members using? I can't think of any reason why a significant number of random people would have this problem.

    I would ask them to manually delete their cookies. To do this in IE 6.0:

    Tools -> Internet Options -> Temporary Internet Files -> Settings -> View Files

    Then search for the individual cookies for your domain and delete them all. The name should be in the form of:

    Cookie:[email protected]
    and
    Cookie:[email protected]www.yoursite.com

    ...and any derivatives of the above. Then highlight the individual cookies and delete each one found. After this, close all browser windows and restart IE.

    Leave a comment:


  • stefanopolus
    replied
    My forums are run on a separate server, so no other cookies except vBulletin cookies are set. The problem doesn't seem to be related to firewalls — users with low security are having trouble staying logged in, and thus posting messages.

    Leave a comment:


  • Steve Machol
    replied
    I see. You had previously said this was empty which is why I recommended this.

    Do you run any other scripts anywhere on your site that sets cookies? Are the people having this problem running firewalls or other software that may be blocking cookies?

    Leave a comment:


  • stefanopolus
    replied
    There is a / there already.

    Any other suggestions?

    Leave a comment:


  • Steve Machol
    replied
    Try placing a slash ('/') in the 'path the save cookies' field.

    Leave a comment:

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