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  • Been trying to install for a week

    I purchased the license a week ago, but can't get past step 3. I get this message:

    The database has failed to connect because you do not have permission to connect to the server. Please go back to the last step and ensure that you have entered all your login details correctly.

    I am not getting much help from my host. I did get an email from them saying that the problem was that no database had been built, but they said that was taken care of and a vBulletin database was done, and everything should be all right. However, I still get the same message. Please help me get "unstuck."

    Thank you.

  • #2
    Right-click on that page with the error and view the source. Then copy the complete error message here.
    Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
    Change CKEditor Colors to Match Style (for 4.1.4 and above)

    Steve Machol Photography


    Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


    Comment


    • #3
      Attempting to attach to database...


      Warning: Access denied for user: '[email protected]' (Using password: YES) in /home/virtual/site2/fst/var/www/html/forums/admin/db_mysql.php on line 40

      Warning: MySQL Connection Failed: Access denied for user: '[email protected]' (Using password: YES) in /home/virtual/site2/fst/var/www/html/forums/admin/db_mysql.php on line 40

      Warning: Supplied argument is not a valid MySQL-Link resource in /home/virtual/site2/fst/var/www/html/forums/admin/db_mysql.php on line 47

      The database has failed to connect because you do not have permission to connect to the server. Please go back to the last step and ensure that you have entered all your login details correctly.

      Click to go to the vBulletin website

      Comment


      • #4
        oops, is this what you wanted to see ...

        <html>
        <!--
        --><HTML><HEAD>
        <link rel="stylesheet" href="../cp.css">
        <title>vBulletin 2.2.7 Install script</title>
        <script language="JavaScript">
        <!--
        function areyousure() {
        if (confirm("You are about to clear ALL data from your database,\nincluding non-vBulletin data.\n\nAre you SURE?")) {
        if (confirm("You have chosen to clear your ENTIRE MySQL database.\nvBulletin and Jelsoft Enterprises Ltd. can hold no responsibility\nfor any loss of data incurred as a result of performing this action.\n\nDo you agree to these terms?")) {
        return true;
        } else {
        return false;
        }
        } else {
        return false;
        }
        }
        -->
        </script>
        </HEAD>
        <BODY>
        <table width="100%" bgcolor="#3F3849" cellpadding="2" cellspacing="0" border="0"><tr><td>
        <table width="100%" bgcolor="#524A5A" cellpadding="3" cellspacing="0" border="0"><tr>
        <td><a href="http://vbulletin.com/forum" target="_blank"><img src="cp_logo.gif" width="160" height="49" border="0" alt="Click here to visit the vBulletin support forums"></a></td>
        <td width="100%" align="center">
        <p><font size="2" color="#F7DE00"><b>vBulletin 2.2.7 Install Script</b></font></p>
        <p><font size="1" color="#F7DE00"><b>(Note: Please be patient as some parts of this may take some time.)</b></font></p>
        </td></tr></table></td></tr></table>
        <br>
        <P>Attempting to attach to database...</p><br>
        <b>Warning</b>: Access denied for user: '[email protected]' (Using password: YES) in <b>/home/virtual/site2/fst/var/www/html/forums/admin/db_mysql.php</b> on line <b>40</b><br>
        <br>
        <b>Warning</b>: MySQL Connection Failed: Access denied for user: '[email protected]' (Using password: YES)
        in <b>/home/virtual/site2/fst/var/www/html/forums/admin/db_mysql.php</b> on line <b>40</b><br>
        <br>
        <b>Warning</b>: Supplied argument is not a valid MySQL-Link resource in <b>/home/virtual/site2/fst/var/www/html/forums/admin/db_mysql.php</b> on line <b>47</b><br>
        <p>The database has failed to connect because you do not have permission to connect to the server. Please go back to the last step and ensure that you have entered all your login details correctly.</p><p>Click <a href="http://www.vbulletin.com/"here</a> to go to the vBulletin website</p>

        Comment


        • #5
          Actually the first one was what I needed.

          This error means either:

          1. One or more of the following is wrong in your config.php file:

          $dbusername
          $dbpassword
          $dbname

          If you are unsure of what the appropriate values are then you will need to ask your web host.

          2. Or that this db user is not assigned to that database or does not have permission to access MySQL to create a database. You may need to first manually create the database and assign the db user to it. Since each web host is different, if you do not know how to do this then contact you web host for help.
          Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
          Change CKEditor Colors to Match Style (for 4.1.4 and above)

          Steve Machol Photography


          Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


          Comment


          • #6
            Thank you for your reply.

            I can't seem to get my web host to reply to anything. Does vbulletin recommend any particular web host that has competent support, and is familiar with vbulletin issues? Feel free to reply here or email me at [email protected]

            Comment


            • #7
              We don't make official recommendations but I've had very good personal experiences with Ventrues Online. You might want to check the vBulletin Hosting Options forum for other recommeendations.
              Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
              Change CKEditor Colors to Match Style (for 4.1.4 and above)

              Steve Machol Photography


              Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


              Comment


              • #8
                My host: http://www.hostingmatters.com/ , highly recommended.
                Hosting testimonials: http://www.vbulletin.com/forum/showt...threadid=21342

                I don't suppose you know if you have CPanel...?
                --filburt1, vBulletin.org/vBulletinTemplates.com moderator
                Web Design Forums.net: vB Board of the Month
                vBulletin Mail System (vBMS): webmail for your forum users

                Comment


                • #9
                  No, I don't know. Once I get the thing installed, I am sure I'll have no problem managing it, it's just I am not familiar with any of the issues, like Cpanel. That's why I need a host who will at least help me with the install. Thanks.

                  Comment


                  • #10
                    He's using Ensim for his control panel.

                    His host is Dot5Hosting.

                    All accounts have at least one mysql database, etc.

                    If you'd like help installing your board, message me, I'll help you out. (I run a web hosting company myself -- so I have lots of experience).

                    By the way, I'm not that far from you -- Sarasota here.

                    Comment


                    • #11
                      ITC

                      I know a few people who use ITC.
                      www.it-connection.net

                      Comment

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