Custom avatars don't upload

[Lugnut]

Originally people could use their own custom avatars, but a problem spontaneously developed. Now whenever anyone tries to link to their own, they get the error: The uploaded file is not a valid GIF or JPG file. Please ensure that it is and try again. I can't even change the avatars from the admin panel.

Though the users can still choose from the default forum avatars. The admin panel for that gives a possible explanation: Using this feature required your web server and PHP to have permission to write files to disk. If they do not have the neccessary permissions, it will fail. But I haven't made any changes to the server or PHP, so I don't see where the problem came from.

I had version 2.2.5 when the problem started. I upgraded to 2.2.7 in hopes that it would get fixed, but that hasn't made a difference. Can anyone offer any suggestions or a link that answers this question? (I searched but didn't find any similar threads).

Hmm, this guy seems to have the same problem.

[Steve Machol]

Upload the phpinfo.php file from the 'extras' directory of the zip file to your forums directory. Then post the URL here. This will help us troubleshoot the problem.

[Lugnut]

Phpinfo

[Steve Machol]

Your server is running in Safe Mode. You need to enable safe mode in the Admin CP and set the Safe Mode Temp Directory to a directory that has been chmod'd to 777.

[Lugnut]

Changed it, but the error still appears.

[Steve Machol]

What temp directory are you using and are you sure it's permissions are set to 777?

[Lugnut]

It's /tmp, so if it's pointing at the right directory, then yes it's chmod 777. I'll try other directories to see if it makes a difference.

[Steve Machol]

The /tmp directory is usually under the control of root. Unless you have root accfess you will not be able to change it's permissions.

Make sure you use the full and exact path to whatever tmp directory you set up.

[Lugnut]

*Big grin*

It works! It was just pointing at the wrong directory. (The proper entry was tmp not /tmp). Thank you sir!

[XiXora]

vBulletin Community Forum > vBulletin 3 > vBulletin 3 Troubleshooting and Problems > Custom avatars don't upload

um aint read the post yet but surely its a vB2 prob?

[Steve Machol]

Originally posted by XiXora
um aint read the post yet but surely its a vB2 prob?

Right you are!