Login problems

[Thomas P Senior Member Find all posts View Profile Close Thomas P]

Hello,

I have a couple of users who are complaining about login problems.

Many of them can login, but can't post and are prompted to re-login.

Some don't have any problems at all.

At first I thought it has to do with AOL users, but now more and more people with standard ISPs and normal IE without any proxies or firewalls have that problem.

Our forums are now growing quite good after two years, but now we are losing users.

Please help,
Thanks in advance,
-Tom

[N9ne Senior Member Find all posts View Profile Close N9ne]

Do you have two boards installed under the same domain name or webspace?

Tell them to manually delete the cookies for your site, close all browser windows then go to the site and login.

[JCFN TeK gEEk Member Find all posts View Profile Close JCFN TeK gEEk]

sigh.. i know the feeling.. it friggin sux.. i know we are losing hella users cuz of this issues!

[Thomas P Senior Member Find all posts View Profile Close Thomas P]

Originally posted by N9ne
Do you have two boards installed under the same domain name or webspace?

Tell them to manually delete the cookies for your site, close all browser windows then go to the site and login.

No, just one board: www.mcseboard.de

I told some of them to do that, mainly the ones who had "standard access" to the net (IE, regular ISP), but no difference

Thanks for your answers

Bad problem

I would feel better if I could do some checks if something is wrong with my setup or forum, but I don't know what to do or what to tell the users who have problems.

Worst thing: They type a post, hit "submit reply" and all is gone - only the please login page is showing. Back doesn't help

thx,
-Tom

[RHiSC New Member Find all posts View Profile Close RHiSC]

Yes i've been getting these problems too...

People saying they activated their accounts, but they cannot post!

[danrak Member Find all posts View Profile Close danrak]

Anyone find a fix for this? I've got the same problems on my board. Some of the members are constantly being asked to login.

[mvigod Senior Member Find all posts View Profile Close mvigod]

me too

I get 5-15 users complaining everyday of login problems, invalid sessions...logs them in but than they cannot post or close their own thread...tells them to login again or invalid session...driving me crazy too...help...need fix fast...losing members and driving everyone crazy..

I'll take a patch, fix or workaround!

[Steve Machol Former Customer Support Manager Find all posts View Profile Close Steve Machol]

mvigod, unless you've purchased the 'brand-free' license you will need to restore the original vBulletin/Jelsoft copyright info to your footer template. At a minimum the copyright must read:

vBulletin, Copyright ©2000 - 2002, Jelsoft Enterprises Limited.

Second what version are you running? Version 2.2.7 has fixed many of the login and cookie problems people were having and you should upgrade to that if you are running an earlier version.

[Ang Member Find all posts View Profile Close Ang]

I upgraded to versin 2.2.7 on Saturday and I'm still having the same problem. At least 4 of my users can't stay logged in.

[Scott MacVicar Former vBulletin Developer Find all posts View Profile Close Scott MacVicar]

Are they all using IE 6?

In that case they probably have corrupted cookies and should be deleted manually, once they have done this they should experience no problems.

Em one more thing do they have cookies enabled on their browser?

[Ang Member Find all posts View Profile Close Ang]

Are they all using IE 6?

2 of them are, I'm still waiting back for information from the other two.

I also use IE6 and I'm having the exact opposite problem they are, I can't log out often without going in and deleting my cookies. I'll click the logout button, but it doesn't actually log me out.

Em one more thing do they have cookies enabled on their browser?

Yes, all of them do.

[Scott MacVicar Former vBulletin Developer Find all posts View Profile Close Scott MacVicar]

your problem is also with corrupted cookies

IE6 is just unreliable as a browser IMHO

[ccd1 Senior Member Find all posts View Profile Close ccd1]

Originally posted by PPN
your problem is also with corrupted cookies

IE6 is just unreliable as a browser IMHO

Yes, that's why I use Lynx.

[Ang Member Find all posts View Profile Close Ang]

Originally posted by PPN
your problem is also with corrupted cookies

IE6 is just unreliable as a browser IMHO

That's fine and dandy, but 98% of my users use IE and I don't expect them to switch to use my forum. Why is IE6 having so many problems with VB cookies when I haven't noticed this problem on any of the other types of boards I visit.

[mvigod Senior Member Find all posts View Profile Close mvigod]

Originally posted by smachol
mvigod, unless you've purchased the 'brand-free' license you will need to restore the original vBulletin/Jelsoft copyright info to your footer template. At a minimum the copyright must read:

vBulletin, Copyright ©2000 - 2002, Jelsoft Enterprises Limited.

Second what version are you running? Version 2.2.7 has fixed many of the login and cookie problems people were having and you should upgrade to that if you are running an earlier version.

Smachol,

Hi. I fixed the copyright thing and actually joined your affiliate program and used that code. It had gotten zapped in a template change, sorry.

I'm running an older version but don't like to put it up for security reasons...the less anybody knows about your OS/system the more secure it is.

I will say it's not 2.2.7 but I have it hacked beyond belief so a full upgrade might be impossible but if the sessions.php routines are all that changed I would like to at least incorporate that if it will fix the sessions problem.