Wrong PM Count? Help!

[Sven]

One of our members started complaining about getting messages regarding his full PM Box.

I told him to check his outbox and to make sure he is viewing all PMs and not the last 30 days only.

He still claimed having a total of 15 PMs in all his folders but his "Message Indicator" at the bottom of the forums home page is telling him that he has 60 additinal ones.

I checked the database and he's correct, there are 15 messages for his userid.

This is really strange - is there any mysql query that could repair this?

[Sven]

Is there no one of the developers around that could help me with this issue?

24h and no answer, support has been better a year ago.

*to the tune of Pink Floyd* ...is there anybody out there?

[Mike Warner]

Have you raised a support ticket? With the thousand of posts here daily, you can imagine that people can't read all of them. At least with a support ticket you are in some sort of queue.

[tubedogg]

This shouldn't affect it but does he have any "read receipts"? To the tune of 45?

[Sven]

I already asked him to delete them....