Hi,
I have a problem with some users (two people so far). On my board, once people confirm their email is valid, I have to validate them manually and email them a welcome message.
On the welcome message, there are the username and password.
It seems the password is too long for the password field?
Here are the two emails I got:
1) "Thank you very much for letting me know the password. This morning, I tried to log in Forum but it didn't work. First, I copied the password and pasted it, resulted as "Wrong password". Then, I started typing 1 letter by 1 letter, and the window didn't have enough space for me to continue typing the password. Will you please check and advise what I need to do?
Thank you and best regards"
2) "Your login details are as follows:
Username: xxxxxxx
Password: dd5287ef0c24f2684a118848668a73a7
I tried this but it didn't seem to work.
Says "wrong password."
Also tried to reset ... no dice.
Can you help?"
Any reply is welcome. Thank you.
Olly
I have a problem with some users (two people so far). On my board, once people confirm their email is valid, I have to validate them manually and email them a welcome message.
On the welcome message, there are the username and password.
It seems the password is too long for the password field?
Here are the two emails I got:
1) "Thank you very much for letting me know the password. This morning, I tried to log in Forum but it didn't work. First, I copied the password and pasted it, resulted as "Wrong password". Then, I started typing 1 letter by 1 letter, and the window didn't have enough space for me to continue typing the password. Will you please check and advise what I need to do?
Thank you and best regards"
2) "Your login details are as follows:
Username: xxxxxxx
Password: dd5287ef0c24f2684a118848668a73a7
I tried this but it didn't seem to work.
Says "wrong password."
Also tried to reset ... no dice.
Can you help?"
Any reply is welcome. Thank you.
Olly
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