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  • tubedogg
    replied
    I would not trust that database dump that they're supposedly going to give you for $30. As Freddie says it sounds like they are using a script instead of doing it properly and therefore you may find the dump to be corrupt.

    As bad as it sounds you may wish to just start over clean.

    Leave a comment:


  • Confused Admin
    replied
    I registered a new domain name as Supanames were being such a pain in the ass over it.

    The files are still with them and they want £15 (about $30) before they will give me them. According to them its such a huge size that their server kept timing out and they have to get a specialist in to be able to do anything. I did forward some of these comments on but they conveniently forgot to mention it and just repeated what they said before. My new host offered to use telnet (or something like that) to go in and get them for me for free but they don’t allow that.

    I guess I have no option but to pay it.

    Leave a comment:


  • chrispadfield
    replied
    if they don't reply in a reasonable amount of time it might be worth mentioning that a rather large userbase is awaiting the outcome of what happens.

    You are also well within your rights to talk to your credit card company but i imagine getting your domain name sorted is a higher priority as well. (you should be able to do this yourself, if they registered it in your name.. possibly doubtfull).. go to www.truewhois.com and type it in and see who registered it and then go to that website and follow details there for changing the details.

    Leave a comment:


  • WizyWyg
    replied
    Was this ever resolved? Sorry, but I think that your host was full of crock.

    Leave a comment:


  • Confused Admin
    replied
    Thanks Chris. I have forwarded on your comments to them and hopefully will get some response.

    Leave a comment:


  • chrispadfield
    replied
    to be honest the guy probably thinks what he is saying is true but just dosen't know how to do a dump. Even if it was a big database with 500MB of attachments it wouldn't take more than 5 minutes to do the dump.

    Ask your ex host why they can't just run the comman from telnet

    mysqldump -uroot -p databasename > /home/somewhere/sql.sql

    and then email it to you (or let you ftp it)

    it would take them less time than responding to one of your emails.

    Leave a comment:


  • Confused Admin
    replied
    Oh I know that Freddie! Trouble is they have 9k of my posts that I want back!

    There are not many attachments as I had to turn off the attachments soon after installing VBulletin. There are quite a few photos etc linked from elsewhere and of course there are some avatars (no more than 20 though).

    Leave a comment:


  • Freddie Bingham
    replied
    9,000 posts isn't anything, now if you have tons of attachments than it could still be a big database.

    At any rate they are trying to use some sort of script to backup the database when they should ONLY be using mysqldump through the command line. That is what they are alluding to by the "engineer" remark. This is not a host you want to continue doing business with.

    Leave a comment:


  • Confused Admin
    replied
    Sorry to be a pain in the ass over this but I value the opinions here as an independent voice and also as its your product that Supanames think caused all these problems (I dont think so btw, I just think they ripped me off and use Vbulletin as an excuse.).

    After that e-mail I sent them this:


    After reading this mail I posted a message on my new servers message boards.
    The head guy there (Allen) promptly responded with this message.

    "This is a TOTAL crock! They are essentially holding your files hostage. If
    I had telnet access to your database, I could move this in 20 seconds. NO
    database is too big to dump. These people are FULL OF CRAP! I can not
    BELIEVE they are telling you such garbage.

    Email them and ask them what EXACTLY you did to break their terms of
    service. Tell them that the files on the server are YOUR files and they have
    no right to hold them hostage. Also tell them that if they give you telnet
    or SSH access to them, that you will have them removed from their servers
    promptly.

    As for the domain name, advise them that you PAID for that name and can do
    with it what ever you see fit. That your new host is f5hosting.com and if
    they want to contact me, they can do so at my number.

    If this fails...hire a lawyer and sue them. One other thing that you can do
    is to do a chargeback on your credit card for the money that they stole from
    you since you paid for service and they did not provide you the service you
    paid for (domain name, etc.)

    This is the kind of thing that give hosts bad names!"


    Now I already believe that I have been ripped off here and this is the view
    obviously of my new hosts.

    If this is not sorted out very soon then I am going to Trading Standards
    tomorrow. I have kept copies of everything that has been said and done and will see what they have to say.
    And I got this in reply:


    Paul,

    If you send us another abusive message, such as the one below I'm afraid
    that our communications will break down completely.

    If you wish to discuss this with us please e-mail with a calm, non-offensive
    e-mail.

    Inaccurate and irrelevant opinions of non-involved 3rd parties are of no use
    or interest to this situation, your data is not being held hostage, you have
    broken your legal contract with us, which invalidates any agreement between
    you and supanames.co.uk.

    You have been notified for the exact reason of your site being terminated.

    At no point have we held your domain name, please read my clear instructions
    about transferring this to another ISP - once you send us the fax the domain
    is transferred. At no point is your domain held, you can do what you please
    with it.

    If we receive a chargeback from your card for services which you have
    received, and then choose to break our terms, we will be forced to reclaim
    the money from you via arbitration plus £100 in expenses excluding VAT.

    In light of this I advise you seek legal advice before attempting any type
    of charge back or making any threats to us, or our staff, or taking any
    points public which may effect any case we take against you, or you take
    against us - please seek legal advice.

    With regards to the unprofessional comment from you new web host: due to the
    size of the database it is not possible to do a dump via phpMyAdmin because
    of the php timeout, and if you wish this to be done via SSH (command line)
    you will need to pay a consultancy fee for our engineers time.

    The data is your responsibility to backup offline, we make no guarantees
    (implied or otherwise) that we will have the ability to produce your data on
    demand.

    Please get in touch if you require any further help.
    Could somebody please tell me if im wrong here.

    Leave a comment:


  • Confused Admin
    replied
    Damn them!

    I just got this e-mail:


    Paul,

    It has not been possible to make a full sql dump of your database due to the
    size of it, the server just times out.

    If you wish this to be done command line we will need to get an engineer to
    do this, for an administration fee. Please remember your account was removed
    due to our terms being broken and normal procedure is for accounts to be
    deleted straight away.

    To transfer your domain name away you must fax us with the IPSTAG of your
    new ISP, this should be done on letterheaded paper and should include all
    your account details.

    Please fax to: 0870 125 76 78

    As soon as we receive a transfer request via fax it will be action within 7
    working days.

    Please get in touch if you require any further help.
    Ill forget the "your account was removed for breaking the terms" because thats crap but what about the rest of it?

    My board had about 9k of posts on it. Are they just ripping me off even more here?

    Leave a comment:


  • Confused Admin
    replied
    Thanks James! Thats good to know!

    Leave a comment:


  • JamesUS
    replied
    Once you've imported the .sql file, all forums, styles, members, posts etc will be back to the way they were when the sql file was made - you don't need to re-add anything manually.

    Leave a comment:


  • Confused Admin
    replied
    Well after an interesting evening of moaning and threatening them hopefully the .sql file will be there when I get home from work.

    One question however. When I have this file what do I do with it? I guess I have to re-install Vbulletin on my new server but will the .sql file restore everything (all the posts, members and forums etc) or will I have to manually add all the members and forums back in?

    I havent done this before so sorry if I sound stupid. I guess my name was well chosen though!

    Leave a comment:


  • Confused Admin
    replied
    I am still having difficulty here. The ****s have stopped answering my e-mails and I cant change my DNS settings over to my new hosts or get my VBulletin posts.

    I was careful not to mention their name before. I will now to warn anyone here what these people are like. Supanames.co.uk are the worst example of a company I have ever seen and if you are thinking of buying space from them please think again as there are much better companies out there.

    Leave a comment:


  • Martin
    replied
    FTP in and look for a file with a .sql extension. If they did a dump on your database and put a copy of it on your FTP root, you can download it and then import it wherever you move.

    If they haven't done this, ask them to

    Leave a comment:

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