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unknown user group when Mod is trying to ban a user

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  • chris frolic
    replied
    that did the trick. thanks.

    Leave a comment:


  • Mike Sullivan
    replied
    Assuming the group is empty, delete the Banned by Moderators group (don't recreate it) and try to ban someone again -- it should try to create the group.

    If you have problems, go back into the CP and see if the group exists.

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  • Steve Machol
    replied
    I'm not sure. Make yourself a Moderator and see if that works.

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  • chris frolic
    replied
    well, right now I'm trying to do it myself (as an administrator) using the mod cp. would that make a difference?

    I don't have any moderators yet.

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  • Steve Machol
    replied
    Do your Moderators have permission to ban members?

    Admin CP -> Forums and Moderators -> Edit Moderator

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  • chris frolic
    replied
    Yeah i checked, i have a group "Banned by Moderators". so thats not the problem.

    updated my profile .

    Leave a comment:


  • Steve Machol
    replied
    I don't know if this will help, but make sure you have a 'Banned by Moderators' usergroup.

    (Also, can you please enter your customer info into your user profile? See my sig for details. Thanks!)

    Leave a comment:


  • chris frolic
    started a topic unknown user group when Mod is trying to ban a user

    unknown user group when Mod is trying to ban a user

    I was just testing out the Mod control panel for the first time as I'm planning to bring on some moderators.

    When testing the ban function the following error is given:
    An unknown error occured while attempting to ban ~Laura~ (5806). The group the user was supposed to be moved to was ""
    What do I need to be able to do to fix this so a moderator can ban a user? I have already created a usergroup called "banned" which I had assigned in the past using my admin abilities. How can I apply this here?

    thanks.

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