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Bought the license, but no registration info yet!

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  • Bought the license, but no registration info yet!

    I paid for an owned license for vBulletin yesterday (5 June) at 2:30 EDT and got an email from DigiBuy (the ecommerce server) saying I would have registration info from Jelsoft in "minutes." It's been over 24 hours and no info yet. Nor any response by email to [email protected] or [email protected], nor to my "sales ticket" submitted through the vBulletin web site.

    I'm sure this is an unusual oversight, but it's disappointing...

    Yours,

    Andy

  • #2
    Try to request it through here:
    http://www.vbulletin.com/members/ind...?action=lostpw

    Comment


    • #3
      Ed, thanks -- I tried that, and got an affirmative web page ("the information has been sent to your email address," etc.) . . . but no email yet. Strange, eh?

      Yes, I have entered my email address correctly, and yes, I'm getting mail at it otherwise (including one from this forum when you replied to my message). . . .

      Yours,

      Andy

      Comment


      • #4
        It's possible DNS related stuff is messing up, catching your email in limbo. I'll see if there's anything that can be done.

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        • #5
          Andy,

          Your email address is "bouncing" all messages sent - that's why you haven't received my replies to your emails (or the license information - your order is in the database). Do you have an alternative email address I could contact you at? Please let me know at [email protected]

          All the best,

          James
          James Limm

          Comment


          • #6
            Thanks very much!

            All squared away--who knows where those emails have gone to...

            Thanks again.

            Yours,

            Andy

            Comment


            • #7
              JAMES MY UPGRADE??

              JAMES,
              I HAVE TRYING TO GET YOU TO UPGRADE SINCE 5-25-01 WHAT IS GOING ON?? PLEASE TAKE CARE OF IT ASAP. THANK YOU!


              www.snoopsonline.com


              PS. HELP OUR COMMUNITY GROW WHILE EXPANDING YOURS!!

              Comment

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