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Database Issues and Hardware Failure

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  • Wayne Luke
    started a topic Database Issues and Hardware Failure

    Database Issues and Hardware Failure

    During the day on Saturday, February 23rd, we had an issue that caused database replication from our master database server to our slave database server. This wasn't seen as a large concern. Unfortunately, this morning, February 24th, the drive for the master database went offline and was not able to be remounted due to hardware failure. We have since had to switch to the slave database which is incomplete and can be missing up to 24 hours of information. We're working to restore critical information as quickly as possible. Unfortunately, forum posts are not on the top of the list so there may be missing posts in that period of time. We're sorry for the inconvenience.

    If you have had recent changes to your customer account or a purchase that is missing, please email [email protected] and we will fix your account as soon as possible.

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