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  • gaitantkd
    replied
    Thanks Joe.

    Leave a comment:


  • BirdOPrey5
    replied
    Please open a support ticket. Include an Admin login for your forum and FTP login details in the "Sensitive Data" field of the support ticket for the quickest response.

    Thanks.

    Leave a comment:


  • gaitantkd
    replied
    Hello Joe

    i've re-download and overwriting all existing file and activating cookies but still the same error

    Thanks


    Leave a comment:


  • BirdOPrey5
    replied
    Are you sure your browser is accepting cookies? Cookies are required to install.

    If everything else has been double-checked please download the package again and re-upload the files overwriting the existing ones.

    Leave a comment:


  • gaitantkd
    replied
    Hello Joe.

    I'm sure about my Customer Number, and the file have been downloaded using my account of my customer number.

    Leave a comment:


  • BirdOPrey5
    replied
    1st) Make sure you are using your Customer Number, for you this starts with J, not the license number, which starts with V.

    2nd) Make sure you have downloaded the upgrade files from your customer account- if the files came from an account different than yours it will not work.

    Leave a comment:


  • gaitantkd
    started a topic Customer Number error

    Customer Number error


    Hello


    I have tried to upgrade my vb4 to vb5 but, when i try to start the installation steps, at the fist step when ask to me the Customer Number i write my number but don't work, i proceed to verifying this number in the member area but still dont work, any one have any idea why this error?



    Thanks
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