Error when going to upgrade

[Valkysas]

Getting an error that just says "Call to a member function fetch_userinfo() on null " when I try to go to upgrade to vbulletin 5 from 3.8.7. Any help?

[Wayne Luke]

This error is common if the server does not meet the minimum PHP version of 7.1.0.

[Valkysas]

I’m on 7.2. I'm able to select PHP versions up to 7.3, and I have it running the native option, 7.2

[Wayne Luke]

Did you upload vBulletin 5 into its own directory after deleting the vBulletin 3 files? You will only want to keep the attachments and customavatar directories.

[Valkysas]

It’s in the forum directory where vbulletin3 used to be. I only kept the directories it told me to.

[Valkysas]

Should it be in its own directory inside the forum directory? If so what should I name it?

[Trevor Hannant]

Make sure you have no non-vB5 files in that directory.

When upgrading from vB3/4, we recommend:

- Create a new directory.
- Upload the files from the vBulletin 5 Package to this directory.
- rename the two config files
- rename htaccess.txt to .htaccess
- Point the /core/includes/config.php to your database.
- Rename existing vBulletin directory to add -old to the end (e.g. forums to forums-old)
- Rename new directory to your vBulletin directory name
- Copy over your attachment and customavatar directories (if saved in file system).
- Run /core/install/upgrade.php

*You can check where these items are saved via:

Avatars: AdminCP > Settings > User Picture Storage Type
Attachments: AdminCP > Attachments > Attachment Storage Type

When accessing these screens, the location will be stated above the options.

[Wayne Luke]

disregard....

[Valkysas]

I'm not sure where to check CSS in cpanel?

I've created a new directory and put all the vb5 stuff in there (forum) and have the old forum directory renamed to forum-old, and still nothing is working.

This is everything in the forum directory.

.

[Wayne Luke]

The above is how the vBulletin 5.5.6 directory should look. What isn't working exactly?

Same error as before?
Different error?
Did you run the upgrade script?

[Valkysas]

The same error I made in my first post. That’s what I get when I go to run the upgrade script.

[Mark.B]

Is the .htaccess file completely default and from the vB5 download package?
php versions can often be changed by adding a line into .htaccess. If there's anything copied over from a previous .htaccess file, it might be doing this.

[Valkysas]

It’s the default file from the install package.

[Valkysas]

Does anyone have any idea what’s causing this?

[Mark.B]

The error remains indicative of a php version that is too low.

Can you please upload a phpinfo file, load it in your browser, and verify the version?
This needs to be uploaded to the same directory as your forums.