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  • Error when going to upgrade

    Getting an error that just says "Call to a member function fetch_userinfo() on null " when I try to go to upgrade to vbulletin 5 from 3.8.7. Any help?

  • #2
    This error is common if the server does not meet the minimum PHP version of 7.1.0.
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud demonstration site.
    vBulletin 5 API - Full / Mobile
    Vote for your favorite feature requests and the bugs you want to see fixed.

    Comment


    • #3
      I’m on 7.2. I'm able to select PHP versions up to 7.3, and I have it running the native option, 7.2

      Comment


      • #4
        Did you upload vBulletin 5 into its own directory after deleting the vBulletin 3 files? You will only want to keep the attachments and customavatar directories.
        Translations provided by Google.

        Wayne Luke
        The Rabid Badger - a vBulletin Cloud demonstration site.
        vBulletin 5 API - Full / Mobile
        Vote for your favorite feature requests and the bugs you want to see fixed.

        Comment


        • #5
          It’s in the forum directory where vbulletin3 used to be. I only kept the directories it told me to.

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          • #6
            Should it be in its own directory inside the forum directory? If so what should I name it?

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            • #7
              Make sure you have no non-vB5 files in that directory.

              When upgrading from vB3/4, we recommend:

              - Create a new directory.
              - Upload the files from the vBulletin 5 Package to this directory.
              - rename the two config files
              - rename htaccess.txt to .htaccess
              - Point the /core/includes/config.php to your database.
              - Rename existing vBulletin directory to add -old to the end (e.g. forums to forums-old)
              - Rename new directory to your vBulletin directory name
              - Copy over your attachment and customavatar directories (if saved in file system).
              - Run /core/install/upgrade.php

              *You can check where these items are saved via:

              Avatars: AdminCP > Settings > User Picture Storage Type
              Attachments: AdminCP > Attachments > Attachment Storage Type

              When accessing these screens, the location will be stated above the options.
              Vote for:

              - *Admin Settable Paid Subscription Reminder Timeframe*
              -
              *PM - Add ability to reply to originator only*
              - Add Admin ability to auto-subscribe users to specific channel(s)
              - Highlight the correct navigation tab when you are on a custom page
              - "Quick Route" Interface...
              - Allow to use custom icons for individual forums

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              • #8
                disregard....
                Last edited by Wayne Luke; Fri 14th Feb '20, 7:11pm.
                Translations provided by Google.

                Wayne Luke
                The Rabid Badger - a vBulletin Cloud demonstration site.
                vBulletin 5 API - Full / Mobile
                Vote for your favorite feature requests and the bugs you want to see fixed.

                Comment


                • #9
                  I'm not sure where to check CSS in cpanel?

                  I've created a new directory and put all the vb5 stuff in there (forum) and have the old forum directory renamed to forum-old, and still nothing is working.

                  This is everything in the forum directory.

                  Click image for larger version  Name:	Untitled.png Views:	0 Size:	39.9 KB ID:	4434563.
                  Last edited by Valkysas; Fri 14th Feb '20, 4:22pm.

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                  • #10
                    The above is how the vBulletin 5.5.6 directory should look. What isn't working exactly?

                    Same error as before?
                    Different error?
                    Did you run the upgrade script?
                    Translations provided by Google.

                    Wayne Luke
                    The Rabid Badger - a vBulletin Cloud demonstration site.
                    vBulletin 5 API - Full / Mobile
                    Vote for your favorite feature requests and the bugs you want to see fixed.

                    Comment


                    • #11
                      The same error I made in my first post. That’s what I get when I go to run the upgrade script.

                      Comment


                      • #12
                        Is the .htaccess file completely default and from the vB5 download package?
                        php versions can often be changed by adding a line into .htaccess. If there's anything copied over from a previous .htaccess file, it might be doing this.
                        MARK.B | vBULLETIN SUPPORT

                        TalkNewsUK - My vBulletin 5.6.0 Demo
                        AdminAmmo - My Cloud Demo

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                        • #13
                          It’s the default file from the install package.

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                          • #14
                            Does anyone have any idea what’s causing this?

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                            • #15
                              The error remains indicative of a php version that is too low.

                              Can you please upload a phpinfo file, load it in your browser, and verify the version?
                              This needs to be uploaded to the same directory as your forums.
                              MARK.B | vBULLETIN SUPPORT

                              TalkNewsUK - My vBulletin 5.6.0 Demo
                              AdminAmmo - My Cloud Demo

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