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I can't install the new security patch becaue I can't log into the member's area

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  • I can't install the new security patch becaue I can't log into the member's area

    I know you guys have been hacked and it seems like it's pretty important that VB5 customers install the security patch ASAP

    But I can't get into the member's area! I've tried my email address and customer number. I'm getting an "invalid password" message. Ok, so my password has been reset apparently. I click the "forgot password" button, enter my email on file....and nothing happens!

    Can someone please help??

  • #2
    Good morning, check that you are using the correct email account associated with your customer number (it seems everyone's password has been reset as I tried to log in too and it asked for a reset) and check your junk mail, as it all worked for me fine. A bit of a pain to have to reset the password but it does work I hope this helps..

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    • #3
      Originally posted by fenderbob View Post
      I know you guys have been hacked and it seems like it's pretty important that VB5 customers install the security patch ASAP

      But I can't get into the member's area! I've tried my email address and customer number. I'm getting an "invalid password" message. Ok, so my password has been reset apparently. I click the "forgot password" button, enter my email on file....and nothing happens!

      Can someone please help??
      I've sent a new password to your registered address.
      MARK.B | vBULLETIN SUPPORT

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      • #4
        Originally posted by Mark.B View Post

        I've sent a new password to your registered address.
        Thank you...

        I did receive the email finally. However, when I click the link, I'm getting this message: Your password reset link has expired.

        I guess can you send it again?

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