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  • Help with install and restore of backup of cloud

    Good afternoon to you. I have the following issues/ challenges with my installation with the vb5 product. 1. I downloaded the files as requested after the payment went threw 2. In the documentation, it says that this version can create the config.php by it self 3. I ran the install and followed all steps including creating my sql databass etc 4. All went well and the forum was successfully installed 5. I requested a backup of my vbcloud site 6. Backup was sent threw 7. My localhost converted the databass in to a usable mysql databass 8. They provided me with the user name password etc 9. I changed the names in config.php the localhost guys also made sure that it was correct 10. After uploading the new config.php file, the site will not load. I first had a number of redirect errors well this is what the local host guys say. They can not understand what is going on here. 11. Is when changing the config.php file back to the original document, the site will load. 12. Is it isential that both image and avatar files that were sent via backup are uploaded first before trying to access the site? 13. We are really at a loss and would like some assistants If you think the problem can be resolved, kindly advise us or, if it cannot please indicate to me how I can get one of your support guys to do the install. If there is any one on the forum that can offer some kind of advice please do Looking forward to your response.

  • #2
    Your hosts shouldn't be messing with the database in any way, they just need to import it and assign a user and password.

    Here is our full guide to importing a Cloud database to self-hosted:
    http://www.vbulletin.com/forum/node/4086575
    MARK.B | vBULLETIN SUPPORT

    TalkNewsUK - My vBulletin 5.5.6 Demo
    AdminAmmo - My Cloud Demo

    Comment


    • #3
      Hi.
      This is the same guide that we followed. I have now restored the databass via admin PHP in CPanel

      It uploads fine however the forum loads now but is still blank with know users etc? Can you advise?

      Comment


      • #4
        Hello?

        Comment


        • #5
          Is there some thing rong with the vb phone lines?

          Comment


          • #6
            Hi guys

            I have been trying to call threw but for some reason I get your voice mail. Are you closed?

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            • #7
              Impossible to say without seeing the setup. Have you rebuilt all the forum, topic and username counters in the admincp?
              Could be a corrupt backup, would be worth requesting a new one from us.
              The instructions definitely work as described.
              MARK.B | vBULLETIN SUPPORT

              TalkNewsUK - My vBulletin 5.5.6 Demo
              AdminAmmo - My Cloud Demo

              Comment

              widgetinstance 262 (Related Topics) skipped due to lack of content & hide_module_if_empty option.
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