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vBulletin vs Apache permissions + Addon Domain / CPanel = wtf?!

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  • #16
    So the question is still, why doesn't the default install of VBulletin 5 not work?

    My web hoster supports mod_rewrite.

    If the product doesn't work then what is the process for getting my $250 back?

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    • #17
      Work with your webhost to resolve: Options FollowSymLinks or SymLinksIfOwnerMatch is off which implies that RewriteRule directive is forbidden

      If that is the error you're still getting, they need to work with you to figure out why that error is happening.

      If you're getting a new error, please let us know.

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      • #18
        great. Didn't expect all this trouble.

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        • #19
          To be fair, this is not normal (the error) if I knew the specific cause or the fix, I'd tell you. But the issue is that is an apache configuration error that only your webhost can solve.

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          • #20
            Thanks, that's progress.

            Due to the following errors, the install/upgrade can not continue:
            •vBulletin 5 requires PHP version 5.3.0 or greater. Your PHP is version 5.2.17, please ask your host to upgrade.


            Why does the install script think we're running 5.2.17 do you think?

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            • #21
              Because your webhost has configured the php handler to be php 5.2 and not php 5.3. If you open note pad (or text edit on mac, or your favorite editor on Linux) and type in

              Code:
              <?php phpinfo();
              Save the file as info.php, upload it to your server, and pull it open in your browser, does it say php 5.3 or php 5.2 at the top?

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              • #22
                Yes, a colleague also recommended that.
                Very interesting.

                Their cPanel reports 5.3 but that PHP script reports PHP Version 5.2.17

                Hope they can clear that up.
                Thanks for your guidance on this.

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                • #23
                  Not a problem.

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                  • #24
                    Hey,
                    Still trying to install VB5 I just bought but the install process stop saying:

                    vBulletin 5 requires PHP version 5.3.0 or greater. Your PHP is version 5.2.17, please ask your host to upgrade.

                    However <?php phpinfo(); ?> tells me we're on 5.3.16.
                    http://www.jfkrew.com/phpinfo.php

                    Why would the install process say this?

                    Thanks
                    Greg

                    Comment


                    • #25
                      Are you using an .htaccess file to define the version you're using?
                      Vote for:

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                      -
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                      • #26
                        Just the default .htaccess which utterly blocked access to the install.php

                        My web hoster says they allow mod_rewrite but it refused to work until they modified as below.
                        I don't know much about these files other than basic directory permissions.

                        I wish this worked.


                        #<IfModule mod_rewrite.c>
                        # RewriteEngine On

                        # Redirect old install path to core. (NC = No case and L means last rule. Don't apply any more rewriting rules)
                        # RewriteRule ^install/ core/install/ [NC,L]

                        # Main Redirect
                        # RewriteCond %{REQUEST_FILENAME} !-f
                        # RewriteCond %{REQUEST_FILENAME} !-d
                        # RewriteRule ^(.*)$ index.php?routestring=$1 [L,QSA]

                        # Because admincp is an actual directory.
                        # RewriteRule ^(admincp/)$ index.php?routestring=$1 [L,QSA]

                        #</IfModule>



                        #<Directory "my-directory">
                        # Options FollowSymlinks
                        # Order allow,deny
                        #</Directory>

                        AddHandler application/x-httpd-php52 .php5 .php4 .php .php3 .php2 .phtml
                        AddType application/x-httpd-php52 .php5 .php4 .php .php3 .php2 .phtml

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                        • #28
                          Well

                          Code:
                          AddHandler application/x-httpd-php52 .php5 .php4 .php .php3 .php2 .phtml
                           AddType application/x-httpd-php52 .php5 .php4 .php .php3 .php2 .phtml
                          Puts the system into php 5.2 mode, which is below our minimum requirements.

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                          • #29
                            Lunarpages.com is the host


                            Tried this:
                            AddHandler application/x-httpd-php53 .php
                            AddHandler application/x-httpd-php5 .php5 .php4 .php .php3 .php2 .phtml


                            Makes PHP report 5.3.16
                            Looks like install can proceed.
                            Obviously i'm not an expert on .htaccess
                            hope this doesn't somehow compromise security.

                            - - - Updated - - -

                            looks like install is proceeding.
                            I'm really sorry my lack of .htaccess knowledge and due diligence to understand it caused me to put the blame on your product.

                            Just frustrating when you follow the directions very diligently and it fails anyhow.

                            thanks for the support.
                            now to figure out all the "not founds" when i click links.
                            Last edited by zzSQL; Mon 4 Feb '13, 4:04pm.

                            Comment


                            • #30
                              Normally, most hosts have the default as PHP 5.3, and will include special instructions on how to change this. I would have expected a bit better from your webhost on troubleshooting to be honest.

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