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  • cannot get any where with install

    hi I have been having an absolute horrible time trying to get the VB5 to install to test and what not its been a pain for about two weeks now


    my host says that I have all the requirements to load the software everything has been updated and or already equiped from my server and yet every time i get even remotely close its one problem after another


    for example
    Code:
    Fatal error: Call to a member function get() on a non-object in
    /home/bandirec/site name/vb5/core/vb/api/user.php on line 611
    and if i do manage to get to the install screen to actually run it or try to.... it asks for my member number i enter it it accepts it and then i click run and it pops up with an error message :
    Code:
    
    Unexpected Text:
    <?xml version="1.0" encoding="windows-1252"?> <error>Customer Number Incorrect</error>
    ive done absolutly everything the host company has said to do they have done everything they can do and im still batting a big fat zero..... I've done support tickets here as well and i still cannot get anywhere i need help

  • #2
    When you uploaded the vBulletin 5 files, you uploaded them into an empty directory without any other files?

    You followed the installation instructions in the Sticky at the top of this forum?
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud demonstration site.
    vBulletin 5 API - Full / Mobile
    Vote for your favorite feature requests and the bugs you want to see fixed.

    Comment


    • #3
      I can start all over again just to ensure im not missing something but im pretty sure ive done everything ill return with an update either way

      Comment


      • #4
        I can't replicate your issues. Being as specific as possible is necessary for us to solve your problems efficiently. This includes browser information, PHP information and MySQL information being given.
        Translations provided by Google.

        Wayne Luke
        The Rabid Badger - a vBulletin Cloud demonstration site.
        vBulletin 5 API - Full / Mobile
        Vote for your favorite feature requests and the bugs you want to see fixed.

        Comment


        • #5
          Code:
              //    ****** Base URLs ******
              // The following settings all deal with the url of your forum.
              // If set incorrectly your site/software will not function correctly.
              // These urls should NOT include a trailing slash
              // This is the url and web path of your root vBulletin directory
          $config['baseurl'] = 'http://www.sitename.net/vb55';
          
              // This is the url and web based path to your core directory
          $config['baseurl_core'] = 'http://www.sitename.net/vb55/core';
          
          
          
          // This will only be used if you wish to require https logins
          // You will not need to change this setting most of the time.
          $config['baseurl_login'] = $config['baseurl']; 
          
              // If you do wish to use https for login, uncomment this line
              // Then fill in your https url.
          //$config['baseurl_login'] = ' ';
          
          
              //    ****** System Paths ******
              // These are the system paths and folders for your vBulletin files
              // This setting is for where your vbulletin core folder is
          $config['core_path'] = '/home/bandirec/www.sitename.net/vb55/core';
          
              // This setting allows you to change the name of the admin folder
          $config['admincpdir'] = 'admincp';
          
              //    ****** Cookie Settings ******
              // These are cookie related settings.
              // This Setting allows you to change the cookie prefix
          $config['cookie_prefix'] = 'bb';
          
              // You can ignore this setting for right now.
          $config['cookie_enabled'] = true;
          
              //    ****** API Settings ******
              // These are for the vB5 API. You will not normally ever need to edit them.
              // Specifies whether the API is in the same host.
          $config['collapsed'] = true;
          this is what i set everything to for all the addresses like i was instructed



          this is the actual config info for the data bases
          Code:
              //    ****** DATABASE TYPE ******
              //    This is the type of the database server on which your vBulletin database
              //    will be located. Valid options are mysql and mysqli, for slave support add
              //     _slave to the end of the database class.  
              //    Try to use mysqli if you are using PHP 5 and MySQL 4.1+
          $config['Database']['dbtype'] = 'mysql';
          
              //    ****** DATABASE NAME ******
              //    This is the name of the database where your vBulletin will be located.
              //    This must be created by your webhost.
          $config['Database']['dbname'] = 'vb56';
          
              //    ****** TABLE PREFIX ******
              //    Prefix that your vBulletin tables have in the database.
          $config['Database']['tableprefix'] = '';
          
              //    ****** TECHNICAL EMAIL ADDRESS ******
              //    If any database errors occur, they will be emailed to the address specified here.
              //    Leave this blank to not send any emails when there is a database error.
          $config['Database']['technicalemail'] = '[email protected] name';
          
          
              //    ****** MASTER DATABASE SERVER NAME AND PORT ******
              //    This is the hostname or IP address and port of the database server.
              //    If you are unsure of what to put here, leave the default values.
              //
              //    Note: If you are using IIS 7+ and MySQL is on the same machine, you
              //    need to use 127.0.0.1 instead of localhost
          $config['MasterServer']['servername'] = 'ban.site name';
          $config['MasterServer']['port'] = 3306;
          
              //    ****** MASTER DATABASE USERNAME & PASSWORD ******
              //    This is the username and password you use to access MySQL.
              //    These must be obtained through your webhost.
          $config['MasterServer']['username'] = 'database';
          $config['MasterServer']['password'] = 'pq';
          
              //    ****** MASTER DATABASE PERSISTENT CONNECTIONS ******
              //    This option allows you to turn persistent connections to MySQL on or off.
              //    The difference in performance is negligible for all but the largest boards.
              //    If you are unsure what this should be, leave it off. (0 = off; 1 = on)
          $config['MasterServer']['usepconnect'] = 0;
          I even added the forum path url just incase and i still get the error when i try to run the script

          or if i even go to the area its loaded to
          Code:
          Fatal error:  Call to a member function get() on a non-object in /home/bandirec/site name.net/vb55/core/vb/api/user.php on line 611
          I am running php 5.3.13
          I am running mysql 5.1.56

          my host has confimered i have all the requirements and i still cannot get it to run i have done clean installs and failed i have the same error
          as above i do not understand what the issue is here i cannot get past this eror i have no clue what im missing or what i have set up wrong here
          Last edited by AllenBN; Thu 11th Oct '12, 3:05pm. Reason: grr

          Comment


          • #6
            Well everything certainly looks correct. What are the permissions and ownership of your files? Permissions should be either 644 or 755. Folders should be 755.
            Translations provided by Google.

            Wayne Luke
            The Rabid Badger - a vBulletin Cloud demonstration site.
            vBulletin 5 API - Full / Mobile
            Vote for your favorite feature requests and the bugs you want to see fixed.

            Comment


            • #7
              folders apear to be 755 phps appear to be 644

              - - - Updated - - -

              pretty weird stuff huh.... all i want is to just get it to work lmao i mean for that cost n to get no where kinda disappointing

              Comment


              • #8
                What version of MySQL are you running?

                Please don't PM or VM me for support - I only help out in the threads.
                vBulletin Manual & vBulletin 4.0 Code Documentation (API)
                Want help modifying your vbulletin forum? Head on over to vbulletin.org
                If I post CSS and you don't know where it goes, throw it into the additional.css template.

                W3Schools &lt;- awesome site for html/css help

                Comment


                • #9
                  It looks like this was caused by a bad config file, and several UTF8 boms.

                  Comment


                  • #10
                    Originally posted by AllenBN View Post
                    pretty weird stuff huh.... all i want is to just get it to work lmao i mean for that cost n to get no where kinda disappointing
                    I am on your shoes. The most ironic thing is that I spent less time with and open source software setting it up and making it work by doing almost everything manually. FREE OF CHARGE. Now I pay ... I can't even install the thing. All I'm getting is a blank screen on the install script. I don't know what to do. Per Wayne, I upgraded my host PHP version to 5.3+. NOTHING. I have a tight schedule and this project would have been far if the most basic service of a purchased software was guaranteed ... THE INSTALLATION.

                    vb5 is my nightmare!

                    And help comes every 2 hours for any question posted here.

                    I am really going nuts!

                    Comment


                    • #11
                      Originally posted by tibobdenazareth View Post
                      I am on your shoes. The most ironic thing is that I spent less time with and open source software setting it up and making it work by doing almost everything manually. FREE OF CHARGE. Now I pay ... I can't even install the thing. All I'm getting is a blank screen on the install script. I don't know what to do. Per Wayne, I upgraded my host PHP version to 5.3+. NOTHING. I have a tight schedule and this project would have been far if the most basic service of a purchased software was guaranteed ... THE INSTALLATION.

                      vb5 is my nightmare!

                      And help comes every 2 hours for any question posted here.

                      I am really going nuts!
                      If you're on a tight schedule, you should install vBulletin 4.2. Not a beta that shouldn't run on a live site. You really need to open your own thread for your issue instead of trying to hijack unrelated topics.
                      Translations provided by Google.

                      Wayne Luke
                      The Rabid Badger - a vBulletin Cloud demonstration site.
                      vBulletin 5 API - Full / Mobile
                      Vote for your favorite feature requests and the bugs you want to see fixed.

                      Comment


                      • #12
                        Originally posted by Wayne Luke View Post
                        You really need to open your own thread for your issue instead of trying to hijack unrelated topics.
                        WOW!!!! I did open my own thread. And the total passivity of tech support here is beyond imagination for a BETA product. I'm not a genius, but you guys should expect a flow of unsatisfied and frustrated customers to rain down on you. If the staff is not enough, it would make more business sense to charge more for it but for people to have prompt and WORKING responses. So far, everybody, be it tech support or any poster, are just shooting in the dark. What else remains as a last resort but to hijack?

                        - - - Updated - - -

                        I decide to not go for vb4 because in the future I'd have to upgrade to vb5. It's not healthy for any human being to go through that vb5 ordeal twice in a lifetime.

                        Comment


                        • #13
                          After about 100 installs, it is no problem. Your issue isn't normal. We don't normally support Beta releases at all which is why we don't recommend them for live sites. This is the first beta in 12 years that we've provided large scale support for.
                          Translations provided by Google.

                          Wayne Luke
                          The Rabid Badger - a vBulletin Cloud demonstration site.
                          vBulletin 5 API - Full / Mobile
                          Vote for your favorite feature requests and the bugs you want to see fixed.

                          Comment


                          • #14
                            I understand Wayne. But you should also understand that it's killing some of "normal" folks like me. This is my first time building a forum and I was advised by everybody I know even my host server provider to use vbulletin.

                            Comment


                            • #15
                              Originally posted by tibobdenazareth View Post
                              I understand Wayne. But you should also understand that it's killing some of "normal" folks like me. This is my first time building a forum and I was advised by everybody I know even my host server provider to use vbulletin.
                              For a live site you really should install and use vBulletin 4.2.0.
                              Translations provided by Google.

                              Wayne Luke
                              The Rabid Badger - a vBulletin Cloud demonstration site.
                              vBulletin 5 API - Full / Mobile
                              Vote for your favorite feature requests and the bugs you want to see fixed.

                              Comment

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