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  • Problems Installing on Hostgator

    Hi all,

    I've been trying to install vBulletin 5 Connect on my Hostgator server, and I've been having issues getting install.php to work. I go through [domain]/install/install.php in my web browser, give my customer number, fill out the config.php details, and it successfully creates the files. However, when I try to return to [domain]/install/install.php to begin installation as is described in the readme under "Running the Install Wizard" steps 8-9, I get a white page with no buttons or anything.

    I'm not sure what to do - I'm not sure if it's related to the issue, but I've been putting the files in a folder in my public domain as opposed to the public domain itself. I've been doing that because I have a placeholder site of sorts up and I wanted to build the vBulletin site before pulling the old one down. Is that where my problem lies?

    Thanks for any help you guys can give me.

  • #2
    Doesn't seem to be redirecting. Go to [domain]/folder/core/install/install.php and does it work then?
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud demonstration site.
    vBulletin 5 API - Full / Mobile
    Vote for your favorite feature requests and the bugs you want to see fixed.

    Comment


    • #3
      Apologies, I should have clarified. I did specify the folder ([domain]/folder/core/install/install.php) as you described when I got the results I described above.

      Comment


      • #4
        Please open a support ticket by going to http://www.vbulletin.com/go/techsupport/

        We need to see the issue first hand and will need access to your installation.
        Translations provided by Google.

        Wayne Luke
        The Rabid Badger - a vBulletin Cloud demonstration site.
        vBulletin 5 API - Full / Mobile
        Vote for your favorite feature requests and the bugs you want to see fixed.

        Comment


        • #5
          Thank you for your help!

          Comment


          • #6
            I am having the exact same issue and I also use hostgator.

            Comment

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