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  • Wayne Luke
    replied
    domainname.org and www.domainname.org would be considered two sites. The way vBulletin uses cookies (HTTP_ONLY, Not Available to Javascript, and Secure if set in the PHP settings) means that cookies will not be shared between the two.

    You should only use www.domainname.org. Any other variation should redirect here before people are allowed to log in.

    Leave a comment:


  • Dan Hoch
    replied
    Originally posted by Wayne Luke View Post

    This is a weird issue but some browsers, anti-malware tools, and browser extensions are starting to block the submission of forms on insecure sites (e.g. the site does not have https and/or a lock image in the address bar)
    This is what my host thinks as well, and that will be addressed once I gain access to our sites domain registrar (too many hands in the cookie jar).

    The site url and routing is set to http://www.domainname.org

    I did some testing and have to login twice if i use domainname.org ... www.domainname.org ... and http;//www.domainname.org

    Until I started testing the login issues I didn't have any issues logging in So I cleared cookies/cache and still have to login twice

    Leave a comment:


  • Wayne Luke
    replied
    #3 A few users are reporting that the login button "disappears" once they enter their passwords and they can't log in.
    • Only 1 person has reported this being fixed by deleting cookies and clearing cache. At least 5 others have reported that this didn't fix the issue.
    This is a weird issue but some browsers, anti-malware tools, and browser extensions are starting to block the submission of forms on insecure sites (e.g. the site does not have https and/or a lock image in the address bar)

    Leave a comment:


  • Mark.B
    replied
    Make sure that everyone is using the correct URL to your site.

    https://www.domain.com
    https://domain.com
    http://www.domain.com
    http://domain.com
    All four of those are completely different URLs and cookies won;t be shared between them.
    Your site will always create links based on what is set in the AdminCP under Settings > Options > Site URLs and Routing
    You must make sure all other variants as listed above redirect to the one used in the settings above. Your host can normally assist with this.

    Leave a comment:


  • Dan Hoch
    started a topic [Bug / Issue] Users having trouble logging in

    Users having trouble logging in

    Me again

    Since our upgrade I've been getting reports from people having trouble logging into our forums. From what I've gleaned there are three different scenarios.

    #1 Users must log in twice because the first time they log in they get redirected back to the index and are logged out. Logging in a second time works.
    • So far 2 people have reported that clearing their cache and deleting the cookies for the site have worked. At least 3 say that didn't work.

    #2 Some users try to log in but they keep getting redirected to the index and are logged out no matter how many times they try logging in.
    • Nobody has reported this issue fixed after clearing cache and deleting the site cookies.

    #3 A few users are reporting that the login button "disappears" once they enter their passwords and they can't log in.
    • Only 1 person has reported this being fixed by deleting cookies and clearing cache. At least 5 others have reported that this didn't fix the issue.
    Forgot to mention that there are a few dozen people that have no problems logging in.

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