Announcement

Collapse
No announcement yet.

Can't login to my forum with my phone

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Wayne Luke
    replied
    Yes. If you are using the Admin user specified when your site was created/migrated, you can promote other users to administrator.

    Leave a comment:


  • BeatTipsdotcom
    replied
    Ah, well, that explains it!

    But I can still promote another user to Amin?

    Leave a comment:


  • Wayne Luke
    replied
    You cannot become a super admin on Cloud.

    Leave a comment:


  • BeatTipsdotcom
    replied
    Great guess, that did it! THANK YOU!

    P.S., while I have your attention... As I mentioned in my initial post, just migrated over to vBCloud. I figured out a lot of things on my own. But I don't know where or how to make myself a Super Admin. Right now I'm just the Admin. How can I make myself a Super Admin?

    Thank you

    Leave a comment:


  • Wayne Luke
    replied
    I am going to guess that it is the punctuation in the username. It is most likely a different character than the one actually stored in the database. Your PC keyboard will insert an ASCII character ( ' ) by default. The iPhone will convert that to a UTF-8 "curly quote" ( ’ ) with default settings. These are two very different characters even if they look kind of the same.

    Turn off Smart Punctuation under General -> Keyboard in the Settings app.
    Last edited by Wayne Luke; Thu 10 Dec '20, 2:43pm.

    Leave a comment:


  • BeatTipsdotcom
    replied
    No, the iPhone is not trying to auto-fill login credentials.

    Same message: "...invalid username or password..."
    Attached Files

    Leave a comment:


  • Wayne Luke
    replied
    I can't recreate this on my iPhone when accessing vBulletin 5.6.4 sites. I can log in on your site using my iPhone and the support user for vBulletin Cloud.

    Is the iPhone trying to auto-fill the login credentials? They may be out of date.

    If you turn off autocorrect, can you log in?
    It is in the settings app under General -> Keyboard. Or you can pull down in the settings app and type in auto-correct.

    Leave a comment:


  • BeatTipsdotcom
    replied
    Hello,

    It's an iPhone 11.
    Browser: Chrome and Safari.
    Phone does not have content blockers installed.
    Yes, I cleared cookies on the phone.

    Still can not login. Again, logged out of desktop, logged back in with no problem. So it's not the username or password. And I logged into other sites, so it's ONLY my vBulletin forum.

    Best Regards,

    Said

    Leave a comment:


  • Wayne Luke
    replied
    What kind of phone?
    What browser on said phone?
    Does the phone have any content blockers installed?
    Have you cleared cookies on the phone to see if there is a corruption issue there?

    Leave a comment:


  • BeatTipsdotcom
    started a topic Can't login to my forum with my phone

    Can't login to my forum with my phone

    Hello,

    Recently, vBulletin migrated my forum to vBCloud. Now, I can't login into my forum using my phone, it continues to say invalid user/password. The username and password are correct; desktop works absolutely fine. What can I do?
    My site: tbc.beattips.com

    Thank you!

    Best Regards,

    Said

Related Topics

Collapse

Working...
X