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  • excentryk
    replied
    I sent a ticket support but I have no contact for a few days, how long do you wait for a reaction on average?

    Leave a comment:


  • Wayne Luke
    replied
    You need to open a support ticket from your customer account. The link is also in the footer of every page on these forums.

    Leave a comment:


  • excentryk
    replied
    where send you server credensial?

    Leave a comment:


  • Wayne Luke
    replied
    I've told you how to proceed.

    Without direct access to the server and database through a valid support ticket, I know of no way to determine how to remove this from your site.
    We have reacted. You have not followed up properly.

    Leave a comment:


  • excentryk
    replied
    In my opinion it is a bug so VB (from 5.1.1.) also in 5.6.3 support should react, please. A have few orphan topic and I can't delete it. Or how can I delete it? In my opinion it is a bug so VB support should react, please. A have few orphan topic in topics list and I can't delete it.

    Leave a comment:


  • excentryk
    replied
    Click image for larger version

Name:	perm2.jpg
Views:	72
Size:	61.2 KB
ID:	4449098

    Leave a comment:


  • excentryk
    replied
    I've already set this permission.

    Coul someone froum support VB team help to fix it?

    Click image for larger version

Name:	PERMISSION.jpg
Views:	82
Size:	79.0 KB
ID:	4449096

    Leave a comment:


  • Wayne Luke
    replied
    Without direct access to the server and database through a valid support ticket, I know of no way to determine how to remove this from your site.

    You can remove it from view of regular users and guests by turning "Can View Deletion Notices" to No in the permissions.

    Leave a comment:


  • excentryk
    replied
    any idea to delete this? yes I've tried to clear cache.... look here myboard - at the top of topics list

    Leave a comment:


  • Wayne Luke
    replied
    I don't know how the item got into that state. It has no title, nodeid, or userid so it can't be looked up directly via query.

    Does it still appear if you empty your system cache under Maintenance?

    Leave a comment:


  • excentryk
    replied
    any help to delete this?

    Leave a comment:


  • excentryk
    replied
    Originally posted by Wayne Luke View Post
    Is your Admin also a Super Administrator per the /core/includes/config.php file?
    Yes my id is in config file forum super admin

    Do they have all the moderator permissions under Channel Management -> Moderator Permissions?
    Yes, all question set for YES.

    but still can't delete this strange entry. How to delete this via phpmyadmin?


    Leave a comment:


  • Wayne Luke
    replied
    Is your Admin also a Super Administrator per the /core/includes/config.php file?

    Do they have all the moderator permissions under Channel Management -> Moderator Permissions?

    Leave a comment:


  • excentryk
    started a topic Unaproved topic visible

    Unaproved topic visible

    Topic deleted by Unknow - how can I delete this post/topic? in topics list? I have 5.6.3 vb version and don't know how to delete this entry. I can't delete it by my admin account.
    Last edited by excentryk; Fri 16 Oct '20, 12:59pm.

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