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  • [Bug / Issue] Contact Us link --> "You are not authorized to view this page"

    This question is regarding vB 5.6.2 PL1.

    Recently we upgraded our installation from vB 5.6.1 to 5.6.2, Patch Level 1. Suddenly, the "Contact Us" link at the bottom of every page results in a "Sorry, you are not authorized to view this page" error for Guest users (people not logged into the system).

    I already found the similar topic from last year located here, double-checked my permissions for Guest Users (which I assume is the new name for the old "Unregistered / Not Logged In" group) in the Home channel, and they were already set as needed - see attached screenshots. As you can see, there is no indication of custom permissions in the Channel Permissions Manager screen, and the "Can View" permissions are correctly set in the Guest Users permissions screen.

    Any ideas?
    Attached Files

  • #2
    What are the permissions under Usergroups -> Usergroup Manager?
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud demonstration site.
    vBulletin 5 API

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    • #3
      Full-length screenshot too large to upload - please see here: https://imgur.com/EatcFIs

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      • #4
        Originally posted by Wayne Luke View Post
        What are the permissions under Usergroups -> Usergroup Manager?
        TL,DR: They are the default values.

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        • #5
          Please open the Guest User usergroup in the Usergroup Manager and save it without changing anything. Does that resolve the issue?

          Translations provided by Google.

          Wayne Luke
          The Rabid Badger - a vBulletin Cloud demonstration site.
          vBulletin 5 API

          Comment


          • #6
            Originally posted by Wayne Luke View Post
            Does that resolve the issue?
            No, I'm afraid it did not fix it.

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            • #7
              Opened a ticket and you should receive an email shortly.
              Translations provided by Google.

              Wayne Luke
              The Rabid Badger - a vBulletin Cloud demonstration site.
              vBulletin 5 API

              Comment


              • #8
                Sorry to bother, checking in on this issue - anyone else having it? Any solution?

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